Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Multi-Line Phone System
  • Inventory Management
  • Billing Adjustments and Refunds
  • Team-Oriented and Cooperative
  • Computer Proficiency
  • Administrative and Office Support
Work History
07/2021 to Current
Medical Customer Service Associate Pulse Physicians Organization City, STATE,


  • Validated prescriptions and doctor paperwork to boost medical efficiency.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Stocked shelves and managed inventory
  • Delivered prompt service to prioritize customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered average of 95% of calls addressing customer inquiries, solving problems and providing product information.
02/2017 to 07/2021
Medical Customer Service Associate Front Desk Katy Medical & Wellness City, STATE,
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by wiping down surfaces.
  • Trained staff on operating procedures and company services.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Recorded actions taken, issues resolved and customer information to effectively manage customer accounts.
  • Answered average of 90% calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved accounting, service and delivery concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Reached out to customers after completed sales to suggest additional service and inquire about needs or concerns.
01/2013 to 02/2017
Sales Assistant Team Member Metro PCS City, STATE,
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Supported loss prevention goals by monitoring shopper behavior.

  • Maintained records related to sales, returns and inventory availability.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Referred customers to various services by evaluating needs and providing recommendations.
  • Input credit and debit card payments in POS system to complete purchases.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Coached new sales staff on store policies and strategies for increasing revenue.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained current knowledge of evolving changes in marketplace.
  • Worked independently with minimal supervision.
  • Built relationships with customers and community to promote long term business growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Exceptional computer skills
  • Prioritized tasks and projects to meet tight deadlines.
Education
Expected in 02/2017
Certification: Medical Assisting
Northwest Educational Center - Houston, TX
GPA:
Expected in 01/2013
GED:
Lone Star College System - Spring, TX
GPA:
Languages
English:
Native or Bilingual
Negotiated:
Spanish:
Professional Working
Negotiated:

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Resume Overview

School Attended

  • Northwest Educational Center
  • Lone Star College System

Job Titles Held:

  • Medical Customer Service Associate
  • Medical Customer Service Associate Front Desk
  • Sales Assistant Team Member

Degrees

  • Certification
  • GED

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