medical center representative ii resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Highly motivated and committed Healthcare Professional with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing. Positive and upbeat with excellent communication skills. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

  • Document filing
  • Interpreting physician orders
  • Chart pulling
  • Insurance verifying
  • Payment collection
  • Medical insurance
  • Appointment Scheduling
  • Trained in diagnostics and prognostics
  • Trained in motor and cognitive skills therapy
  • Records management specialist
  • Patient-Focused Therapy
  • Patient Assessments
  • Medical terminology understanding
  • Medical office administration
  • Medical Billing and Coding
  • Insurance Knowledge
  • Billing Oversight
  • Case Management
Work History
Medical Center Representative II, 11/2018 - Current
Xylem Inc. College Station, TX,
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Organized patient files and streamlined operations to improve efficiency.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
Office Assistant - PRN, 02/2018 - 09/2018
Advance Rehabilitation City, STATE,
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Reviewed and sent medical records to other physicians upon request.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
Customer Service Associate, 07/2016 - 05/2018
Georgia Southern University Store City, STATE,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Assisted customers by answering questions and fulfilling requests.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Physical Therapy Student Intern, 01/2018 - 04/2018
Advance Rehabilitation City, STATE,
  • Assisted Physical Therapist in exercise routines with patients.
  • Set and cleaned tables to prepare for treatment before and after patients.
  • Performed clerical duties such as filing, sorting, faxing, and answering phone calls.
  • Other duties assigned.
Bachelor of Science: Kinesiology, Expected in 05/2018
Georgia Southern University - Statesboro, GA
Status -
  • Dean’s List
  • National Society for Collegiate Scholars
  • Certificate of Scholarship
  • National Council of Negro Women
  • Phi Sigma Pi National Honor Fraternity
  • GPA: 3.5
High School Diploma: , Expected in 05/2014
Americus Sumter High School - Americus, GA
Status -

Honor Graduate

GPA 3.9

Additional Information

Volunteer Experience

Student Fitness Assessor (Georgia Southern University) 8/2017-12/2017

Volunteer Coach Adapted Sports League 2/2017-5/2017

  • Basic Life Support
  • First Aid/CPR Certified(Adult/Infant/Child)
  • Phlebotomy Technician (NPT)
  • National Medical Certification Agency

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Resume Overview

School Attended

  • Georgia Southern University
  • Americus Sumter High School

Job Titles Held:

  • Medical Center Representative II
  • Office Assistant - PRN
  • Customer Service Associate
  • Physical Therapy Student Intern


  • Bachelor of Science
  • High School Diploma

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