Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10+ years of relevant work experience to your team.
Skills
Customer Data Confidentiality
Data Entry and Maintenance
Order and Refund Processing
Calm and Professional Under Pressure
Responding to Difficult Customers
Call Documentation
Building Customer Trust and Loyalty
Customer Experience
Upbeat and Positive Personality
Issue and Complaint Resolution
Courteous with Strong Service Mindset
Efficient and Detail-Oriented
Privacy Policies
Customer Inquiries
Information Updates
Upselling Products and Services
Conversation Recording
Constructive Feedback
Technical Support and Assistance
Customer Support
Corporate Standards
Reviewing Renewals
Call Transfers
Contact Management Systems
Carrier Relations
Online Systems
OSHA Standards
Scripted Calls
Clerical Support
Service Quality
Cash Register Operations
Patient and Empathetic
Call Volume and Quality Metrics
Proficiency in Microsoft Office and G Suite
Answering Customer Questions
Managing Referrals
Reminder Calls
Establishing and Maintaining Customer Relationships
Outgoing Phone Calls
Team-Oriented and Cooperative
Proactive Self-Starter
Daily Logs
Clinical Monitoring
Invoice Preparation and Processing
Computer Proficiency
Livechat Messaging
Documentation
Early Childhood Education
Lesson Planning
First Aid
Hospice Care
Patient Care
Cash Handling
Primary Care
Guest Services
Crisis Intervention
Client Needs Assessment
Office Supplies and Inventory
Critical Thinking
Cleaning and Sterilizing
BLS Certified
Insurance Claims
Taking Client Histories
Medical Recordkeeping
Preparing Treatment Rooms
HIPAA Guidelines
Front Desk Operations
Patient Reception
Reading Comprehension
Referral Verification
Patient Health Information Access
Patient Billing
Patient Correspondence
Medical Records Verification
Pharmacy Correspondence
Payment Scheduling and Collection
Payment Plan Options
Prescription Refills
Work History
07/2015 to Current
Medical Call Center RepresentativeDispatchhealth – Louisville, KY,
Ensures that updates (e.g., cancellations or additions) are input daily into master schedule
Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling
Consults with appointment manager about any system problems
Sends phone message task to clinical staff or provider as requested by patient
Follows up on automated system on all cancelled or rescheduled appointments
Uses customer service principles and techniques to deal with patients calmly and pleasantly
Follows MR guidelines and is trained annually on HIPAA Compliance
Other duties as assigned.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Engaged in learning and development opportunities to promote continued performance improvement.
06/2017 to 12/2021
Teacher AssistantYale University – West Haven, CT,
Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
Worked with teachers to design lesson plans and coordinate activities for classes
Worked with teacher to identify and target opportunities for instructional improvements.
Assisted in lessons, curriculum and homework planning.
Assisted in implementation of new learning tools, systems and materials.
Provided one-on-one and group-based learning support focused on student progress.
02/2008 to 05/2017
ReceptionistCeltic Health Care – Brighton, MI,
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Efficiently answers all incoming phone calls; takes accurate and timely messages
Check patients in/out upon arrival and/or departure
Notifies clinical area immediately of any patient call informing the practice of a delay in their arrival
Verify patient insurance information, prior authorization, and collect payment for services rendered, (co-pays, deductibles, co-insurance, past due balances and surgery deposits)
Assists patients with account concerns and questions
Maintains accurate patient information in all charts and the computer system by updating patient demographic information at all visits
Maintains neat and organized patient files; accurately files patient paperwork and reports in a timely manner, maintains the integrity of patient data
Orders and maintains office supplies, Ensures patient confidentiality throughout all transactions
Request patient records from referring physician offices and follow up with that office to ensure all information is received prior to patient visit as directed
Scan patient data into the NextGen EMR system
Maintain current knowledge of HIPAA compliance and OSHA standard
Managed multiple tasks and met time-sensitive deadlines.
updated client records.
Sorted, received and distributed mail correspondence between departments and personnel.
Responded to inquiries from callers seeking information.
Restocked supplies and submitted purchase orders to maintain stock levels.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Kept reception area clean and neat to give visitors positive first impression
Troubleshot copy machines and printers and scheduled service as needed.
Maintained confidentiality of information regarding clients and company.
Coordinated catering and set up conference rooms for corporate and client meetings.
Education
Expected in to to
High school diploma: Clinical Spectrum Gadsden City High School - Gadsden, AL, GPA:
Member of Honor's Society
Certifications
First Aid/CPR Certified
CNP - Certified Notary Public
Willing to relocate: Anywhere
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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