Medical Call Center Representative Resume Example
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MEDICAL CALL CENTER REPRESENTATIVE
Professional Summary
Skills
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Work History
October 2019-CurrentMedical Call Center Representative | Dispatchhealth | San Antonio , TX
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
February 2016-October 2019Shift Leader | Meritage Hospitality Group Inc | Plainville , CT
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Enforced company policies and regulations with employees.
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Coached team members in techniques necessary to complete job tasks.
- Alerted customers to upcoming sales events and promotions.
- Trained new employees and delegated daily tasks and responsibilities.
November 2007-August 2012Shift Leader | Meritage Hospitality Group Inc | Plainwell , MI
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Enforced company policies and regulations with employees.
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Coached team members in techniques necessary to complete job tasks.
- Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
- Alerted customers to upcoming sales events and promotions.
- Regulated pricing, inventory count and supply during shift hours.
May 2002-February 2005Customer Service Representative | Fedex | Sioux Falls , SD
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Educated customers on promotions to enhance sales.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
Specialist Of Education: MathematicsMiles College, City, State
June 1998High School: Ensley Magnet High School, City
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Resume Overview
School Attended
- Miles College
- Ensley Magnet High School
Job Titles Held:
- Medical Call Center Representative
- Shift Leader
- Customer Service Representative
Degrees
- Specialist Of Education : Mathematics
High School :
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