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Medical Call Center Representative Resume Example

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MEDICAL CALL CENTER REPRESENTATIVE
Professional Summary
Skills
  • Customer support
  • Payment processing
  • Documentation and reporting
  • Answering questions
  • Customer Relationship Management
  • Verbal and written communication
  • Technical Support
  • Quality assurance
  • Calm disposition
  • Inbound phone calls
  • Gathering information
  • Logging call information
  • Microsoft Office
  • Cash Handling
  • Customer service optimization
  • Problem-solving skills
  • Call center operations
Work History
October 2019-CurrentMedical Call Center Representative | Alert Answering Service | New Haven, CT
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
February 2016-October 2019Shift Leader | Church's Chicken | Midfield, AL
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Inventoried materials on weeklybasis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Coached team members in techniques necessary to complete job tasks.
  • Alerted customers to upcoming sales events and promotions.
  • Trained new employees and delegated daily tasks and responsibilities.
November 2007-August 2012Shift Leader | Taco Bell | Atlanta, GA
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Coached team members in techniques necessary to complete job tasks.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Alerted customers to upcoming sales events and promotions.
  • Regulated pricing, inventory count and supply during shift hours.
May 2002-February 2005Customer Service Representative | Teletech Communications | Fairfield, AL
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Educated customers on promotions to enhance sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
Specialist Of Education: MathematicsMiles College, Fairfield, AL
June 1998High School: Ensley Magnet High School, Birmingham, AL
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Resume Overview

Companies Worked For:

  • Alert Answering Service
  • Church's Chicken
  • Taco Bell
  • Teletech Communications

School Attended

  • Miles College
  • Ensley Magnet High School

Job Titles Held:

  • Medical Call Center Representative
  • Shift Leader
  • Customer Service Representative

Degrees

  • Specialist Of Education : Mathematics
    High School :

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