Detail-oriented and organized while being focused on evaluating patient needs and progression and adapting plans as needed to facilitate enhanced health and growth. Enthusiastic, resourceful professional with academic and professional background in patient relations and customer service. Ability to establish priorities and meet challenges head-on. Strong listening and time management skills. Level-headed professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of compassion and support.
Conflict resolution techniques
Excellent planning and Record keeping skills
Superb communication skills with both adults and children
Compassionate and patient with all learning abilities.
Supportive and excellent at building rapport
Demonstrate creative problem solving abilities
Excellent listening skills
Proficent with speaking in front of others
Good teaching skills and ability.
Medical call center representative , 01/2013
to Current UHS Medical Call Center – Norwich
Schedule appointments for patients and ensure the following:obtain and enter accurate demographic information in computer medical program (address, phone, insurance etc).Inform caller of items to bring to their appointment, remind caller of cancellation policy and answer questions and offer information as requested, to provide patient-focused service and professional customer service.
Act as a liaison for the patients and health center by directing calls to to other departments as needed, use good judgement in handling calls, especially with urgent matters and problem solve quickly and efficiently. Understand when a call needs to be escalated to the physician/manager/triage nurse.
Service patients and their needs by making reminder calls as requested, reschedule appointments as needed and provide assistance with mailings and other projects as call volume permits.
Coordinated work between multiple departments.
Optimized service procedures to increase customer satisfaction.
Patient care technician /Nurse Assistant , 02/2009
to 12/2012 Rome Memorial Hospitl – Rome
Provide direct patient care for assigned patients under the supervision of a licensed nurse.
Responsible for accurate documentation of information related to patient treatment.Assist licensed nurse with pre and post testing preparation and care.
Monitor and document treatment parameters as needed or requested.
Report any significant information or change in patient condition to the supervisor.
Trained and experienced in starting IV lines and collected samples needed for medical tests as needed (urine, stool etc).
Experienced and fluent with taking vital signs such as BP, pulse and respirations.Helped and supported patients in walking, getting out of bed and sitting in bedside chair.
Associate of Applied Science: Liberal Arts,
2002 SUNY Morrisville - Morrisville