(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
To excel in a position as a call center agent or Customer service representative in a customer-oriented company. Highly analytical, innovative, and responsible individual with a track record of troubleshooting, problem solving, quick thinking, and diplomatically resolving conflicts. Enthusiastic and honest individual with a great work ethic who genuinely enjoys learning new objectives and tackling challenges in diverse environments A strong interpersonal communicator with multicultural and customer relations experience desires to serve an international advertising agency.
  • Verbal communication
  • Phone skills
  • Listening
  • Data entry skills
  • People skills
  • Customer service
  • Great Attention to detail
  • Professionalism
  • Multi-tasking
  • QuickBooks
  • Adobe
  • Strong interpersonal and communication skills
  • Analytical and problem-solving skills
  • Microsoft Office Programs (Word, Excel, PowerPoint, Access, Outlook)
  • Adobe Photoshop
  • Time-management skills
  • Able to accept criticism
  • Ability to work in a fast-paced environment
  • Remain calm while doing so
  • Epic software experience
  • Contact
  • Medical coding understanding
  • ICD-10 coding
  • Billing codes
  • Data entry
  • Account follow-up
  • Medical terminology
Education and Training
Florida Atlantic University Boca Raton, Florida Expected in 03/2022 N/A : Psychology - GPA : GPA: 3.4, Deans List, Presidents List, Outstanding Leadership Award (Top Management Student in Class)Activities: Delta Sigma Pi (Professional International Business Fraternity), Social Chair, Society for Human Resource Management (SHRM), President, Volunteer Coordinator, Ronald McDonald House
Broward College Coconut Creek, FL Expected in 01/2020 Associate degree : psychology in Psychology - GPA : GPA: 3.5
Rochester General Health System - Medical Billing Representative
Williamson, NY, 08/2021 - Current
  • Receive inbound calls and made outbound calls to prospective customers
  • Processed credit card payments, responded to inquiries, and resolved issues
  • Efficiently entered data and transferred files based on customer information
  • Ability to read and interpret EOB's, and super bills from medical facilities
  • Accepted payments over the phone
  • Investigated ,corrected and rebilled denied claims
  • Assist any client with questions regarding billing
  • Posted explanation of benefits and billed secondary insurance and patients for copay/ co insurance responsibility
  • Knowledge of insurance guidelines especially Medicare and state Medicaid
  • Applied insurance and patient payments to specific accounts and dates of service.
  • Prepared and submitted claims to insurance companies electronically and manually.
Texas Roadhouse Holdings Llc - Administrative Assistant
Clarksville, TN, 10/2018 - 06/2021
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • Handled incoming and outgoing correspondence, including mail, email and faxes
  • Performed daily office duties such as filing, typing, data processing, research and answering phones
  • Performed daily duties such as restocking office supplies and answering phone calls
  • In charge of cleaning and closing duties
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Welcomed customers into the store and helped them locate items
  • Accurately completed POS transactions
  • Helped customers with general questions and/or concerns
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Andover Public Schools - COVID-19 Contact Tracer
Andover, MA, 08/2020 - 04/2021
  • Preformed Corporate contact daily for accounts receivables
  • Performed reception services acting as first point of contact, answering incoming calls, transferring to appropriate staff, taking/distributing messages, greeting visitors, handling requests for information and directing visitors to appropriate locations
  • Cared for numerous types of patients such as geriatrics, surgical, oncology,hospice, palliative and at times required to work with COVID positive patients
  • Ensure all food safety procedures and COVID-19 safety measures are strictly followed according to state-wide mandates and sanitary regulations
  • Led Covid-19 screening offsite
  • Trained staff and developed testing parameters, infection control and result follow-up protocols.
  • Answered calls and interacted with community members to provide information on advocacy services.
Scheels Sports - Cashier Supervisor
Billings, MT, 02/2017 - 06/2017
  • Hire and train new cashiers, daily reports and deposits, weekly scheduling, ordering and inventory of merchandise, kept up with time cards for all staff, worked with manager and bookkeeper on a daily basis
  • Forged new and maintained existing relationships with vendors
  • Organized and conducted cashier meetings and training sessions
  • Opened and closed registers for daily use
  • Performed numerous cleaning duties, heavy lifting, parking lot maintenance
  • Override and money change made for them
  • Always treat customers with a happy smile
  • Provided daily supervision, mentoring, training, and coaching of cashiers
  • Performed customer service duties
  • Supervised cashiers, general cashier duties, handled customer complaints and refunds, restocked store when needed, filled in other departments
  • Took customer orders, recorded it into computer database and returned change
  • Develop and maintain staffing schedules
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
Additional Information
  • Honors: , Deans List, Presidents List, Outstanding Leadership Award (Top Management Student in Class)Activities: Delta Sigma Pi (Professional International Business Fraternity), Social Chair

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Resume Overview

School Attended

  • Florida Atlantic University
  • Broward College

Job Titles Held:

  • Medical Billing Representative
  • Administrative Assistant
  • COVID-19 Contact Tracer
  • Cashier Supervisor


  • N/A
  • Associate degree

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