medical billing representative resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
To excel in a position as a call center agent or Customer service representative in a customer-oriented company.
Highly analytical, innovative, and responsible individual with a track record of troubleshooting, problem solving, quick thinking, and diplomatically resolving conflicts.
Enthusiastic and honest individual with a great work ethic who genuinely enjoys learning new objectives and tackling challenges in diverse environments
A strong interpersonal communicator with multicultural and customer relations experience desires to serve an international advertising agency.
Skills
Verbal communication
Phone skills
Listening
Data entry skills
People skills
Customer service
Great Attention to detail
Professionalism
Multi-tasking
QuickBooks
Adobe
Strong interpersonal and communication skills
Analytical and problem-solving skills
Microsoft Office Programs (Word, Excel, PowerPoint, Access, Outlook)
Adobe Photoshop
Time-management skills
Able to accept criticism
Ability to work in a fast-paced environment
Remain calm while doing so
Epic software experience
Contact
Medical coding understanding
ICD-10 coding
Billing codes
Data entry
Account follow-up
Medical terminology
Education and Training
Florida Atlantic UniversityBoca Raton, FloridaExpected in 03/2022 ā āN/A:Psychology - GPA:GPA: 3.4, Deans List, Presidents List, Outstanding Leadership Award (Top Management Student in Class)Activities: Delta Sigma Pi (Professional International Business Fraternity), Social Chair, Society for Human Resource Management (SHRM), President, Volunteer Coordinator, Ronald McDonald House
Broward CollegeCoconut Creek, FLExpected in 01/2020 ā āAssociate degree:psychology in Psychology - GPA:GPA: 3.5
Experience
Rochester General Health System - Medical Billing Representative Williamson, NY, 08/2021 - Current
Receive inbound calls and made outbound calls to prospective customers
Processed credit card payments, responded to inquiries, and resolved issues
Efficiently entered data and transferred files based on customer information
Ability to read and interpret EOB's, and super bills from medical facilities
Accepted payments over the phone
Investigated ,corrected and rebilled denied claims
Assist any client with questions regarding billing
Posted explanation of benefits and billed secondary insurance and patients for copay/ co insurance responsibility
Knowledge of insurance guidelines especially Medicare and state Medicaid
Applied insurance and patient payments to specific accounts and dates of service.
Prepared and submitted claims to insurance companies electronically and manually.
Preformed Corporate contact daily for accounts receivables
Performed reception services acting as first point of contact, answering incoming calls, transferring to appropriate staff, taking/distributing messages, greeting visitors, handling requests for information and directing visitors to appropriate locations
Cared for numerous types of patients such as geriatrics, surgical, oncology,hospice, palliative and at times required to work with COVID positive patients
Ensure all food safety procedures and COVID-19 safety measures are strictly followed according to state-wide mandates and sanitary regulations
Led Covid-19 screening offsite
Trained staff and developed testing parameters, infection control and result follow-up protocols.
Answered calls and interacted with community members to provide information on advocacy services.
Hire and train new cashiers, daily reports and deposits, weekly scheduling, ordering and inventory of merchandise, kept up with time cards for all staff, worked with manager and bookkeeper on a daily basis
Forged new and maintained existing relationships with vendors
Organized and conducted cashier meetings and training sessions
Opened and closed registers for daily use
Performed numerous cleaning duties, heavy lifting, parking lot maintenance
Override and money change made for them
Always treat customers with a happy smile
Provided daily supervision, mentoring, training, and coaching of cashiers
Performed customer service duties
Supervised cashiers, general cashier duties, handled customer complaints and refunds, restocked store when needed, filled in other departments
Took customer orders, recorded it into computer database and returned change
Develop and maintain staffing schedules
Inventoried stock and placed new orders to maintain supplies for expected demand.
Additional Information
Honors: , Deans List, Presidents List, Outstanding Leadership Award (Top Management Student in Class)Activities: Delta Sigma Pi (Professional International Business Fraternity), Social Chair
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