Medical Billing Representative Resume Example Esteem Nursing Care, INC

MEDICAL BILLING REPRESENTATIVE

Professional Summary

Certified Airline Customer Service Agent, Ticket/Gate 5 years experience working for major airline Accurate and detail-oriented with knowledge of flights manifest, and flights check-in information. Certified Medical Billing Specialist with 3 years experience in fast-paced, multiple-client medical billing company serving large private practice conglomerates and outpatient clinics. Researched denied claims and submitted appeals. Passionate about perpetuating company values through impeccable work ethic and drive. Focused Billing Clerk with 3 years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency.

Skills

Billing
Customer Service
Sale expertise
Report preparation

Customer service experience
High-quality customer service
Customer service specialist

Work History

Medical Billing Representative, 05/2018 to 02/2020
Esteem Nursing Care, INC – Minneapolis, MN

Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services
Accurately posted and sent out all medical claims
Posted and adjusted payments from insurance companies
Managed collections claims for unpaid bills against estates of debtors
Promptly sent out and posted all medical claims
Accurately posted surgeries, hospital visits and payments for assigned carriers
Maintained and updated collections tracking spreadsheet to help organize payment information
Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy
Pre-certified medical and radiology procedures, surgeries and echocardiograms
Determined prior authorizations for medication and outpatient procedures
Precisely evaluated and verified benefits and eligibility
Printed and reviewed monthly patient aging report and solicited overdue payments
Precisely completed appropriate claims paperwork, documentation and system entry
Evaluated patients' financial status and established appropriate payment plans
Monitored outstanding invoices and performed collections duties
Developed rapport with clients and vendors to cultivate loyalty and satisfaction
Created improved filing system to maintain secure client data
Managed invoicing and payment processing operations
Assisted management with implementing new accounting software program
Processed payment via telephone and in person with focus on accuracy and efficiency
Executed billing tasks and recorded information in company databases
Collected data to complete detailed financial reports for stakeholders and management
Handled account payments and provided information regarding outstanding balances

Customer Service Agent, Ticket/Gate, 01/2015 to 08/2019
Delta Global Services – Minneapolis, MN

Announced flight status updates and information about gate changes over PA system
Tagged baggage and routed to appropriate location for loading and screening
Checked in luggage and confirmed all carry-on items met federal guidelines
Oversaw ticketing, gate and ramp services
Monitored security and maintained operational protocols
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings

Ramp Agent, 01/2015 to 04/2016
Delta Global Services – Minneapolis, MN

Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Coordinated all ground crew activities to ensure that all tasks were completed on schedule.
Stocked aircraft cabins with necessary equipment and supplies such as Drinks and Snacks.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 80 daily flights.
Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 80 daily flights.
Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 80 daily flights.
Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 80 daily flights.
Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 80 daily flights.
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Performed mathematical functions to interpret aircraft weight and balance loading instructions.
Connected electrical power unit and hoses to aircraft.
Responded to questions and requests for information from children and parents.
Facilitated optimal seating arrangements to maintain compliance standards.
Kept close eye on passenger behavior and watched for problems such as injuries, illnesses and emotional concerns.

Education

Certificate in Health: Health Information Management, 06/2016
Rasmussen College - Brooklyn Park, MN

READING

Deep reading makes me more empathetic:
As we I go of the emotional and mental chatter found in the real world, I enjoy deep reading that allows me to feel what the characters in a story feel. And this in turn makes me more empathetic to people in real life, becoming more aware and alert to the lives of others.

Resume Overview

Companies Worked For:

Esteem Nursing Care, INC
Delta Global Services

School Attended

Rasmussen College

Job Titles Held:

Medical Billing Representative
Customer Service Agent, Ticket/Gate
Ramp Agent

Degrees

Certificate in Health : Health Information Management , 06/2016

Medical Billing Representative Resume Example

Resume Score: 80%

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