Enthusiastic Medical Assistant with excellent people skills and dedicated work ethic. Demonstrated medical procedure competency.Strong ability to communicate clearly and effectively to patients and staff.Patient-focused Medical Assistant with over 5 years experience working in a busy medical office working with diverse populations.
Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.Enthusiastic Administrative Assistant with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology.
BLS - Basic Life Support. Advanced Cardiac Life Support (ACLS)
Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.Provided treatment within scope of practice as defined by state law.Coordinated with doctors and registered nurses to develop care plans for patients.Recorded patients' medical history, vital statistics and test results in medical records.Escorted patients to examination rooms and prepared them for physician exams.Ensured HIPAA compliance.Educated patients about their treatments.Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.Maintained patient privacy and confidential patient information.Obtained vitals for a floor of 25 patients per shift.Worked as part of team to execute proper care of body mechanics and safety of patient.
Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Trained staff on how to improve customer interactions.Assisted with the development of the call center's operations, quality and training processes.Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.Wrote clear and detailed clinical phone messages for physicians.Directed patient flow during practice hours, minimizing patient wait time.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Prepared prescription refill requests on behalf of the physician.Scheduled patient appointments.Provided administrative support for all Family Medicine Providers. Completed appeals and filed and submitted claims.
Coursework in Medical Assisting
Coursework in Project Management and Project Management team building.
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