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Media Operations Manager Resume Example

Resume Score: 70%

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MEDIA OPERATIONS MANAGER
Professional Summary
Performance-driven and quantitatively inclined operational manager with exceptional analytical abilities and strategic decision making experience.
Skills
  • Advanced SQL and data querying abilities
  • Expert knowledge of Tableau, Excel, and other data manipulation and visualization software
  • Proficient in Unix, Git, Mercurial, and development environments
  • Operational analysis
  • Financial forecasting
  • Partner management
Work History
Media Operations Manager, 05/2015 to Current
Facebook, Inc – Menlo Park, CA
  • Currently managing three operations teams focused on partner support and retention, reporting and analytics, and content and policy strategy.
  • Work closely with internal cross-functional partners to ensure broader operational and product alignment.
  • Oversight of eight full-time reports as well as 26 full-time onsite contractors.
  • Responsible for team's $1.5MM OpEx and $200,000 T&E annual budgets.
  • Implementation and alignment of team's KPIs with company's KPIs.
  • Planned and executed team's emergency partner support program for top-tier partners and expanded coverage to global team.
  • Lead bi-annual goals planning and execution across managed operations teams, as well as bi-weekly reporting on progress.

User Operations Principal, 02/2015 to 05/2015
Facebook, Inc – Menlo Park, CA
  • Managed Verification product on Facebook and Instagram throughout the product development, implementation, and global growth and positioning phases.
  • Developed KPIs and partner performance tracking, as well as user insights for the broader team. 
  • Managed onsite 12 person contractor workforce, which was focused on partner support and UEX projects.


Media Operations Associate, 02/2014 to 02/2015
Facebook, Inc – Menlo Park, CA
  • Integrated closely with upper leadership, partnerships, and product teams to foster top tier partner relationships and develop product solutions to grow media production and consumption on Facebook.
  • Developed an improved digital rights management experience on the Facebook platform with a focus on optimizing the user experience and mitigating company liability.
  • Managed a team of 23 contract employees in California and Texas which provided operational support for top-tier partners.
  • Worked from Brazil office for 1 month, launching Facebook's operational presence.
User Operations Specialist, 02/2013 to 02/2014
Facebook, Inc – Menlo Park, CA
  • Performed ad hoc SQL analyses to identify user trends and work with the engineering teams to develop solutions for issue scenarios.
  • Developed data training materials and led SQL classes for office of 60 analysts.
  • Created and implemented policies for user account authenticity, abuse verification, and enforcement methods. 
User Operations Analyst, 08/2011 to 02/2013
Facebook, Inc – Menlo Park, CA
  • Supported user related account access issues, such as hacked account recovery and phishing prevention.
  • Partnered with the production engineering team to redesign the account recovery experience.
  • Developed suite of team training resources and curriculum, as well as operational policies. 



Network Account Specialist, 05/2011 to 08/2011
Lijit Networks/Federated Media – Boulder, CO
  • Business development focused on new customer acquisition.
  • Account management for top tier advertising partners.
  • Worked with engineering team to implement real-time bidding advertising platform.

Education
Bachelor of Science: Business Administration, 2011
University of Colorado - Boulder
  • Emphasis in Operations and Information Management.
  • Coursework in Economics, Business Intelligence, Operations and Logistics Planning, Organizational Management, Project Management, Systems Design
Interests
  • Mountain bike adventurer and travel enthusiast.
  • Baking the perfect loaf of bread. The crust is everything.
  • A slight obsession with making things more efficient.
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Resume Overview

Companies Worked For:

  • Facebook, Inc
  • Lijit Networks/Federated Media

School Attended

  • University of Colorado

Job Titles Held:

  • Media Operations Manager
  • User Operations Principal
  • Media Operations Associate
  • User Operations Specialist
  • User Operations Analyst
  • Network Account Specialist

Degrees

  • Bachelor of Science : Business Administration , 2011

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