Media Operations Manager Resume Example Facebook, Inc

MEDIA OPERATIONS MANAGER

Professional Summary

Performance-driven and quantitatively inclined operational manager with exceptional analytical abilities and strategic decision making experience.

Skills

Advanced SQL and data querying abilities
Expert knowledge of Tableau, Excel, and other data manipulation and visualization software
Proficient in Unix, Git, Mercurial, and development environments

Work History

Media Operations Manager, 05/2015 to Current
Facebook, Inc – Menlo Park, CA

Currently managing three operations teams focused on partner support and retention, reporting and analytics, and content and policy strategy.
Work closely with internal cross-functional partners to ensure broader operational and product alignment.
Oversight of eight full-time reports as well as 26 full-time onsite contractors.
Responsible for team's $1.5MM OpEx and $200,000 T&E annual budgets.
Implementation and alignment of team's KPIs with company's KPIs.
Planned and executed team's emergency partner support program for top-tier partners and expanded coverage to global team.
Lead bi-annual goals planning and execution across managed operations teams, as well as bi-weekly reporting on progress.

User Operations Principal, 02/2015 to 05/2015
Facebook, Inc – Menlo Park, CA

Managed Verification product on Facebook and Instagram throughout the product development, implementation, and global growth and positioning phases.
Developed KPIs and partner performance tracking, as well as user insights for the broader team.
Managed onsite 12 person contractor workforce, which was focused on partner support and UEX projects.

Media Operations Associate, 02/2014 to 02/2015
Facebook, Inc – Menlo Park, CA

Integrated closely with upper leadership, partnerships, and product teams to foster top tier partner relationships and develop product solutions to grow media production and consumption on Facebook.
Developed an improved digital rights management experience on the Facebook platform with a focus on optimizing the user experience and mitigating company liability.
Managed a team of 23 contract employees in California and Texas which provided operational support for top-tier partners.
Worked from Brazil office for 1 month, launching Facebook's operational presence.

User Operations Specialist, 02/2013 to 02/2014
Facebook, Inc – Menlo Park, CA

Performed ad hoc SQL analyses to identify user trends and work with the engineering teams to develop solutions for issue scenarios.

Developed data training materials and led SQL classes for office of 60 analysts.

Created and implemented policies for user account authenticity, abuse verification, and enforcement methods.

User Operations Analyst, 08/2011 to 02/2013
Facebook, Inc – Menlo Park, CA

Supported user related account access issues, such as hacked account recovery and phishing prevention.
Partnered with the production engineering team to redesign the account recovery experience.
Developed suite of team training resources and curriculum, as well as operational policies.

Network Account Specialist, 05/2011 to 08/2011
Lijit Networks/Federated Media – Boulder, CO

Business development focused on new customer acquisition.
Account management for top tier advertising partners.
Worked with engineering team to implement real-time bidding advertising platform.

Education

Bachelor of Science: Business Administration, 2011
University of Colorado - Boulder

Emphasis in Operations and Information Management.
Coursework in Economics, Business Intelligence, Operations and Logistics Planning, Organizational Management, Project Management, Systems Design

Interests

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