Organize and drive operations, and effectively develop and enact company policies to increase organizational operation efficiency. Retain strong leadership and interpersonal skills. Advance strategic plans and sales objectives set forth by management. Develop policies to keep organization's budget low including operations, maintenance and labor costs.
Skills
Operations Management
Project Management
Budgeting
Customer Service
Counter-terrorism
Inspection of Baggage/Packages
Teamwork/Collaboration
Key Performance Indicators (KPIs)
Staff Management
Cost Control
Preparing Reports
Personnel Management
Education
University of PhoenixTempe, AZExpected in 12/2019 – –Associate of Arts:Business - GPA:
Certifications
Class A Commercial Driver License
Work History
Bluelinx Corporation - Mechanic Shop Foreman Richmond, VA, 03/2020 - Current
Organized ongoing maintenance schedules to boost system performance
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
Monitored safety compliance to maintain strict standards and protect team members from harm
Evaluated final results to determine quality levels and isolate root causes of any identified faults
Optimized supply levels to keep stock within ideal parameters for expected needs
Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members
Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
Created and implemented maintenance program to optimize operational efficiency and reduce downtime
Conducted training, licensing and vehicle inspections for new employees
Worked frequently with software systems to complete knowledgeable inspections and skilled repairs
Managed efficient teams of up to 7 employees
Developed and implemented employee incentive programs to promote top performance
Created work schedules and set up training for 7 employees working on Heavy duty Truck equipment
Implemented improved training programs for maintenance employees
Procured pricing information from various vendors to support cost-effective purchasing
Reviewed technical documentation to complete equipment maintenance and repair
Supervised daily operations, including employee performance, preventive maintenance and safety
Monitored priorities and liaised between maintenance team and management, strategically delegating tasks to promote timely completion
C-6 Disposal Systems - Operations Manager City, STATE, 05/2016 - Current
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 3-member management team with related direct reports
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Partnered with vendors and suppliers to effectively manage and budget for over $[Amount] in inventory
Conducted performance reviews each quarter, offering praise and recommendations for improvement
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
Implemented policies and standard operating procedures for continuous improvement
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
Evaluated upcoming program plans to forecast expected resource needs
Forged and cultivated productive relationships with community members and potential partners
Maintained constructive client and vendor relationships
Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
Ensured compliance with best business practices throughout organization
Maximized productivity and management systems by establishing specific goals and managing operations
Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales
Represented company to vendors, municipal customers and other external stakeholders
Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages
Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings
United States Marine Corps - Military Police Officer Sergeant City, STATE, 11/2007 - 01/2015
Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence
Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection
Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and force deployments
Patrolled Federal Installations to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety
Performed rescue functions at accidents, emergencies and disasters, including directing traffic, administering emergency medical aid and carrying people from dangerous areas
Developed team communications and information for Operational meetings
Resolved conflicts and negotiated mutually beneficial agreements between parties
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
United States Marine Corps - Administrative Chief City, STATE, 10/1999 - 10/2003
Delivered expert clerical support by efficiently handling wide range of routine and special requirements
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
Assessed personnel performance and implemented incentives and team-building events to boost morale
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
Supervised and guided new employees on standard operating procedures and responded quickly to questions, which improved understanding of job responsibilities
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