Upbeat, dedicated, sales-oriented Retail Manager offering a distinct lead by example style and best-in-class customer service skills. Great at providing clear verbal direction and staying calm in high-traffic times. Adaptable, driven with a strong work ethic and ability to thrive in team-based or individually motivated settings. Successful at improving processes, controlling loss and driving sales growth through effective merchandising and employee coaching. Ready to take on new opportunities and challenges with some pep in my step and a sparkle in my eye.
Established loyalty, executing flawless engagement to drive customer retention.
Delivered quality products to meet specifications of customers, resulting in consistent sales.
Trained and developed employees in operational and customer service requirements.
Managed use of cutting tools and equipment, including proper maintenance, cleaning, and sanitizing.
Helped employees reach objectives by establishing improvement plans at group and individual level.
Directed team in restocking, merchandising, and pricing products for customer sale.
Received deliveries and rotated stock to maintain quality and freshness.
Advised customers on alternative cuts, cooking methods and proper storage.
Wrote effective department schedules and delegated work to employees based upon strength and experience. Implemented health and food safety protocols.
Checked inventory on daily and monthly basis and placed supply orders.
Passed health inspections by correctly evaluating quality, cleanliness and proper dating and rotation of department.
Learned how to Manage Dept while I learned how to cut meat, package, wrap, weigh and label with appropriate pricing, package date and best-by date. to department Learned all areas of department to take over management.
Controlled ordering of ingredients and packaging from suppliers and vendors to ensure supply and storage consistency.
Supervised and mentored employees in following proper procedures to produce and sell quality products.
Took complete accountability of bakery display management activities to oversee all placement and packaging standards were followed
Played pivotal role in overseeing complete cleanliness and pest control to prevent food-borne illnesses.
Increased overall performance of the bakery utilizing demonstrated abilities in maintaining an accurate inventory, pricing integrity and merchandising
Scheduled employees on cover peak times and holidays.
Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
Managed key account service, providing exceptional support to foster loyalty and retention while Implementing company processes to effectively resolve customer service issues.
Inventoried tobacco and placed orders for boss when they weren't there. Oversaw front end cashiers, cash handling, running registers, opened and closed the store.
Assisted operations with handling calls and volunteered to handle complaints and issues during busy time periods.
Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
Deans List Honoree
Course in basic operations to fine tune skills in scheduling, ordering fundamentals, inventory, auditing, equipment sanitation and troubleshooting.
Deans List Honoree
A week long course in Human Resources studying customer and employee retention. How to deal with complaints, angry associates or customers, employee issues, dress code, cleanliness, emergency time off, paternity leave, hiring, orientation and training.
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