McDonalds Crew Member/Shift Lead Resume Example
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MCDONALDS CREW MEMBER/SHIFT LEAD
Summary
- Crew Member/Shift Lead experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures.
- Fast food worker highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.
- Food service worker with fast food, retail and customer service experience.
- Trained in food safety and handling.Hardworking focused on producing quality food and providing excellent customer service.
- Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations.
- Shift Manager who successfully manages large-volume orders and adeptly operates grills, deep-fat fryers and griddles.
- Management experience with precise and rapid order processing skills.
Highlights
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Accomplishments
- Recognized by peers and management for going above and beyond normal job functions.
- Ran the Hire to Win program for McDonalds while also working towards assistant store manager position.
- Knowledge in Microsoft Outlook, Word, Excel and Power Point.
Experience
03/2013 - 06/2013
Bh Management - Shreveport , LAMcDonalds Crew Member/Shift Lead
- Left position due to relocation on the West side of Washington).
- Responsible for running shifts and ensuring quality product while delivering outstanding customer service.
- Taking inventory on a weekly basis of certain products, and running reports based off numbers.
- Responsible for food safety, and ensuring product standards for temperature and quality are met.
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Served fresh, hot food with a smile in a timely manner.
- Resolved guest complaints promptly and professionally.
- Served orders to customers at windows, counters and tables.
- Cut and chopped food items and cooked on a grill or in fryers.
- Prepared and served beverages such as coffee, tea and fountain drinks.
- Quickly and efficiently processed payments and made accurate change.
- Mastered Point of Sale (POS) computer system for automated order taking.Carefully maintained sanitation, health and safety standards in all work areas.
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
- Frequently washed and sanitized hands, food areas and food preparation tools.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
- Worked well with teammates and openly invited coaching from the management team.
- Took initiative to find extra tasks when scheduled duties were completed.
12/2012 - 03/2013
Bh Management - Spring , TXHousekeeper
- Daily stock linen carts, before and after shifts Changed beds daily, and replaced any dirty linen in rooms Dusted whole room and checked all batteries and lightbulbs Restocked coffee platter left in clients room Cleaned bathrooms and Bathtubs Vacuumed Rooms upon exiting.
- Took initiative to find extra tasks when scheduled duties were completed
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Promptly reported complaints to a member of the management team.
- .Prepared items according to written or verbal orders, working on several different orders simultaneously.
- Communicated clearly and positively with co-workers and management.
- Resolved guest complaints promptly and professionally.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
04/2011 - 08/2012
Home Caregiver - City , STATEHousekeeper
- Assisted family members with 24 hour care of physically handicapped Grandmother.
- Responsible for preparing meals, drawing baths, and transporting to doctors appointments and any other related tasks.
- Medication management
- Changing Linens daily
- Scheduled doctors appointments
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
Education
2005
Completed High School - City, State, USHigh School Diploma: Highscool
Also attended Ellis College online and received a Certificate In Early Childhood and Learning
Coursework in Business and Restaurant Management
Coursework in Food and Beverage Operations
Skills
- Knowledge of POS
- Knowledge in Microsoft Outlook,Excel,Word and Power Point
- Food & Safety Courses
- 10+ years in customer service industry
- Some Call Center experience
- Experience with Multi-Phone lines
- Experience with filing and 10 key
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Resume Overview
School Attended
- Completed High School
Job Titles Held:
- McDonalds Crew Member/Shift Lead
- Housekeeper
Degrees
- High School Diploma : Highscool
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