MAY 2012 RECEIVING LEAD/ FRONT END SUPERVISOR/ CUSTOMER SERVICE ASSOCIATE
May 2012 Receiving Lead/ Front End Supervisor/ Customer Service Associate August 2014 to CurrentBed Bath and Beyond, Dillon/ Fort Collins － Westminster, CO
Westminster, CO August 2014 - present and April 2007 - May 2012 Receiving Lead/ Front End Supervisor/ Customer Service Associate
Front End Supervisor responsibilities including supervising lines and cashiers, monitoring daily progress based upon daily completion goals, train new employees on company policies, closing registers down at the end of the night as well as reconciling drawers throughout the day to ensure cash transactions are being done correctly.
Receiving Lead duties including processing of freight which involves scanning into the system, pricing, and sorting of merchandise, completing daily paperwork which includes daily operations and work flow, along with overseeing staff.
Receiving tasks including day stocking of freight and pulling sales from previous days to restock the sales floor.
Customer Service/Cashier responsibilities including helping customers with returns and purchases, answering the phone and transferring customer to appropriate department, directing customers to wanted merchandise and completing closing checklist.
Gift Registry tasks including guiding customers through registry process and answering any questions they may have as well as assisting couples in creating a gift registry while providing knowledge on products throughout the store.
Head Cashier September 2013 to November 2014Lowe's － Silverthorne, CO
Supervisor responsibilities including the monitoring of lines and cashiers, helping fellow coworkers resolve issues, answering any questions, completing cash pulls, delegating management tasks to cashiers, performing closing procedures, training new employees on company policies and procedures.
Customer service tasks including answering and transferring the phone to appropriate department, helping customers with purchases and returns, completing phone and internet orders, directing customers to product, and cleaning the front end.
Seasonal Team Lead May 2013 to November 2013Crocs － Silverthorne, COSale floor responsibilities including customer service, zoning, stocking, cashiering, completing opening and closing procedures.
Office Assistant/Logistics February 2013 to June 2013Confluence Energy － Kremmling, CO
Customer service duties including answering the phone, responding to e-mails, receiving visiting guests, scanning documents, filing, etc.
Completing various projects with Microsoft Word, Excel and Outlook.
Order Fulfillment - communicating with customer on their needs, arranging trucking when needed, placing order on Method Integration and updating Google Calendar to keep track of what orders are being placed and picked up
Seasonal Sales Floor Associate May 2012 to February 2013Hampton Inn － Westminster Broomfield, CO
Customer service responsibilities including answering the phone, making reservations, receiving payments, giving directions to and from the hotel, using Microsoft Word to create different types of documents used on a daily basis.
Completing daily checklist including the preparation of arriving guests, managing of lobby, housekeeping, completing a property walk to insure everything is running smoothly, and verifying all charges are finalized before checkout. Sale floor tasks including customer service, zoning, stocking, cashiering and other daily tasks per need.
Intern and Office Staff April 2011 to August 2011Mountain Whitewater Descents － Fort Collins, CO
Customer service tasks including answering the phone and e-mails, booking reservations, selling retail products and bartending.
Nightly tasks including closing out the register, completing the closing checklist and preparing for next day arrivals.
Additional tasks including errand running for specific goods, doing PR tasks such as updating Social Media accounts, going to community networking events and producing Microsoft Excel spreadsheets for inventory.
Bachelor of Science : Natural Resource Recreation and Tourism, BusinessColorado State University － Fort Collins, CO, USColorado State University, Fort Collins, CO Graduate of May 2012 Bachelor of Science with a major in Natural Resource Recreation and Tourism and a minor in Business
Answering, Customer Service, Receptionist, Retail Sales, Closing, Cash, Cashier, Front End, Stocking, Training, Microsoft Word, Word, Associate, Sales, Sales Floor, Scanning, Cashiering, Zoning, Basis, Front Desk, Housekeeping, Payments, Operations, Pricing, Progress, Reconciling, Sales From, Sorting, The Sales, Work Flow, Excel, Team Lead, Filing, Fulfillment, Integration, Integrator, Logistics, Office Assistant, Outlook, Inventory, Microsoft Excel, Networking, Pr, Public Relations, Retail, Retail Marketing, Natural