Materials and Logistics professional with 14 years of progressive accomplishments leading operations, logistics, and project management initiatives.Keen ability to see the " big picture " while staying abreast of business details and tight deadlines.
Played an instrumental role in increasing customer satisfaction ratings from 60% to 100% within 1 year as Customer Service Manager (Received GM Gold Star rating).Personally managed production OEM activities to guarantee 100% of orders were shipped on-time. Successfully eliminated $100,000 in charge backs by maintaining consistent and timely proof of deliveries to all major customers. Successfully reduced overall inventory by 1.2 million with a 2 million dollar inventory budget. Created an environment of trust and openness within the team with key focus on our customer service deliverables. Provided high quality support to business operations managers by developing and implementing effective logistic systems and practices that supported launch of new Mexican plant in 2011.
Responsible for direct material planning, vendor management, cost reduction, logistic, and strategic sourcing related to supply partners. Ensured tight supply/demand alignment, timely material delivery, and timely communication of issues for resolution. Daily interface with cross-functional partners in Operations, Sales and Accounting to ensure that our needs are clearly defined.Successfully managed/mentored the activities of 16 team members in multiple locations.
Successfully managed the activities of 6 team members in multiple locations.Developed, implemented and monitored KPI's to ensure ratings targets were achieved for production and after market customers. Interviewed, hired and trained new customer service representatives.Provided detailed monthly departmental reports and updates to senior management.Resolved customer questions, issues and complaints.Developed and implemented policies, procedures and process improvement to increase customer satisfaction.
Supervised material flow, storage and dock operations. Coordinated dock workers and warehouse worker activities to ensure proper support provided to all plant personnel. Ensured on time deliveries for customer/aftermarket shipments. Participated in the selection of staff; provided or coordinated staff training/mentoring; and conducted performance evaluations. Involved in coordination of quarterly plant wide inventories.
Coordinated and expedited the flow of work and materials to meet production schedules. Duties included reviewing and distributing production, work, and shipment schedules; conferring with department supervisors to determine progress of work and completion dates; and compiling reports on progress of work, inventory levels, costs, and production problems.
Responsibilities included handling daily interface with suppliers on issues concerning shipments, expedites, quality issues, material requirements, and overall supplier expectations. Also, generated material schedules for vendors and all required support. In addition, was primary contact between material office and plant floor in investigating and aiding in problem resolution with material requirements to ensure on time delivery of all raw materials. Managed international vendors (Korean, Japanese, Latin American, and European)
MS Word Proficient
Microsoft Excel Proficient
DDL Proficient (Ford)
Smart Proficient (Chrysler)
GM Supply Power Proficient
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