LiveCareer-Resume

marketing and customer support specialist resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced Marketing Specialist who keeps up with tight deadlines and high-value customers. Successful at working with diverse teams to develop comprehensive approaches to marketing plans. Intelligent and insightful professional.

Skills
  • Developing Presentations and Reports
  • Database Skills
  • Computer Proficiency
  • Advertising Campaign Assessment
  • Detail-Oriented
  • Hazardous Material Regulation certified
Experience
01/2018 to Current Marketing and Customer Support Specialist Alaskausa Mortgage Company | Tacoma, WA,
  • Responsible for maintaining and distributing customer price lists. Includes management of customer-specific, show offers, promotions and contract prices.
  • Assist the marketing department in creating and preparing flyers and distributing special offers and marketing communication to customers.
  • Responsible for preparation and maintenance of TDS, SDS, and marketing material.
  • Responsible for compiling information on jobber and body shop installations and contracts and updating setup database for US customers, and acting as liaison with customers ensuring invoices received/reconciled.
  • Reconciling demo items, Jobber & Shop install rebates, truckload discounts for US customers & warehouse rebates.
  • Responsible for keeping marketing distribution lists up to date in Constant Contact.
  • Serve as initial contact and resource for incoming US customer calls with color and product questions, and direct their calls to technical or sale resource if unable to resolve. Includes IT support and color software troubleshooting.
  • Responsible for responding to incoming web inquiries.
  • Coordinate marketing events including trade show participation and logistics.
  • Procuring orders as well as RMA and warranty claims for Adam 5 Spectros.
  • Provide administrative support to sales department and tech reps including product communications, sample/demo requests and color support.
  • Act as official Outfield Expert within organization, and facilitate onboarding of new employees onto the CRM platform, as well as making recommendations on management and maintenance.
  • Maintain customer database for Body Shop & Jobber deployments to feed KPI reports.
  • Maintain a Geo-mapping system of new Jobber & Shop deployments in Google maps, inclusive of Motomix cloud users
  • Communicate with purchasing department on marketing item replenishment needs
  • Assist sales department in compiling competitor pricing information and providing reports for Sales management showing price positioning of our brands relative to competitors for mixed paint and for key products. Includes keeping these updated quarterly
  • Responsible for coordinating the Automotive Refinish Newsletters, Product bulletins, Training Catalogs & Presentations, other marketing collateral; includes developing the content with support of marketing department and managing the distribution.
  • Ensuring Automotive Art & Karbon websites are up to date with TDS, SDS and products.
  • Assist Technical and Training department in maintaining and updating training manuals and presentation, videos and keeping current with latest products.
  • Translate content within documents, web pages and software. Proofreads, edits, and revises translated materials.
  • Run and maintain monthly commissions report for the US Sales team.
  • Proofing of labeling artwork for hazardous products to assure compliance with required OSHA's Hazard Communication Standard.
01/2015 to 12/2017 Sales Support Supervisor Wildhorse Championship Golf | Pendleton, OR,
  • Recruited and trained new employees to meet job requirements
  • Supervised the Customer Service Department and ensure that incoming orders and inquiries were processed in a professional, accurate and timely manner
  • Responsible for preparing/compiling expense statements, producing monthly customer sales reports, and compiling monthly commission reports for the sales team
  • Assisted the sales department in compiling competitor pricing information and providing reports for Sales management showing the price positioning of the brands relative to competitors for mixed paint and key products
  • Responsible for compiling and maintaining pricing in the company IT System and maintaining and distributing customer price lists
08/2012 to 12/2014 Customer Service Rep/Logistics Coordinator Logicar, Inc | City, STATE,
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders, and contract records
  • Acted as a liaison between logistics, carriers, and customers
  • Prepared monthly sales reports and weekly budgets for each of the customers
  • Aided senior leadership with report generation to utilize process improvements.
  • Assisted customers with product sourcing, quotations, freight rates, and claims
  • Managed hazardous material classifications and preparation of related documents for shipping purposes
11/2009 to 07/2011 Store Manager LogicarLogicarLogicarDistroller Butik | City, STATE,
  • Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
  • Managed total store-level operations, including staff hiring, training, evaluation, and work schedules
  • Assisted store owners in all areas of resets, remodels, relocations, and new store openings
  • Coordinated inventory control, receiving, organization, and store maintenance
Education and Training
Expected in 01/2014 to to Bachelor of Health Administration | Health Administration Florida International University, Miami, FL GPA:

Graduated cum laude Awarded 75% tuition scholarship from Bright Futures

Expected in to to Minored | Business , , GPA:
Expected in to to High School Diploma | Doral Academy Charter High School, Doral, FL GPA:
Graduated summa cum laude President of the Science Club
Accomplishments
  • Effective leader and problem-solver who excels at streamlining operations to decrease costs and promote organizational efficiency
  • Offering a hardworking mentality and a history of success coordinating and monitoring operations across various departments
  • Highly committed to ensuring the quality of services and products.
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/Jessica-Claire1/

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Resume Overview

School Attended

  • Florida International University
  • Doral Academy Charter High School

Job Titles Held:

  • Marketing and Customer Support Specialist
  • Sales Support Supervisor
  • Customer Service Rep/Logistics Coordinator
  • Store Manager

Degrees

  • Bachelor of Health Administration
  • Minored
  • High School Diploma

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