LiveCareer-Resume

marketing agent customer service representative resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in marketing industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic Client Service professional with 13 years of client interface experience. Well-versed in marketing products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives. Innovative Marketing Agent focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of Word, Excell, Access and PowerPoint.

Skills
  • Report creation
  • Report generation
  • Credit card payment processing
  • Quality control
  • Courteous demeanor
  • Freight operations
  • System implementation
  • Process optimization
  • Quality assurance controls
  • Promotional support
  • Adaptive team player
  • Customer relations
  • Sales expertise
  • Microsoft Office expertise
  • Office equipment proficiency
  • Retail sales customer service
  • Clerical support
  • High-energy attitude
  • Conflict mediation
  • Technologically savvy
  • Call center experience
  • Inbound and outbound calling
  • Data evaluation
  • Shipping and receiving understanding
  • Problem-solving abilities
  • Business development understanding
  • Project management abilities
  • Documentation ability
Experience
04/2009 to 01/2023 Marketing Agent/Customer Service Representative Rich Products Corporation | Niles, IL,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Completed product assembly according to standardized procedures.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Used hand and power tools, including fastener and drill to perform repetitive tasks such as producing power walls and gigapacks.
  • Diligently maintained safety and quality standards.
  • Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
  • Partnered with internal departments to achieve quality project deliverables for all manufactured materials.
  • Examined final products for conformance with quality and design standards.
  • Monitored processes to maintain machinery function.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
06/2021 to 07/2021 Production Associate Tesla | City, STATE,
  • Completed product assembly according to standardized procedures.
  • Diligently maintained safety and quality standards.
  • Partnered with internal departments to achieve quality project deliverables for all manufactured materials.
  • Evaluated all printed components to comply with quality control standards.
  • Attended training sessions to improve machine operation skills.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Sorted and packaged products to prepare for processing or shipment.
  • Examined final products for conformance with quality and design standards.
  • Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
02/2007 to 07/2010 Professional Fundraiser DirectLine Technologies | City, STATE,
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
  • Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
  • Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
  • Accrued over $100,000 in charitable donations for nonprofit organizations using complex negotiation strategies and cultivating impactful corporate relationships.
  • Coordinated strategic goals and worked to secure grants for district churches, programs and needs.
  • Raised funds by coordinating events.
  • Raised awareness and attracted donors through marketing campaigns.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Education and Training
Expected in to to Associate of Science | Nursing Contra Costa College, San Pablo, CA GPA:
Expected in 05/2007 to to Associate of Arts | General Studies Modesto Junior College, Modesto, CA GPA:
Expected in to to Bachelor of Science | Information Technology University Of Phoenix, Tempe, AZ GPA:
Certifications
  • CNA License

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Resume Overview

School Attended

  • Contra Costa College
  • Modesto Junior College
  • University Of Phoenix

Job Titles Held:

  • Marketing Agent/Customer Service Representative
  • Production Associate
  • Professional Fundraiser

Degrees

  • Associate of Science
  • Associate of Arts
  • Bachelor of Science

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