market leader resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Cash Handling
  • Multitasking and Organization
  • Customer Service
  • Safety Training
  • Store Opening and Closing
  • Store Operations Oversight
  • Decision Making
  • Orientation and Onboarding
  • Payroll Management
  • Team Building and Leadership
  • Documentation and Reporting
  • Sales Strategies
  • Recruiting and Hiring
  • Complaint Resolution
  • Worker Training
  • Verbal and Written Communication
  • Store Merchandising
  • Policies and Procedures
  • Store Opening and Closing Procedures
  • Cash Management
Market Leader, 05/2023 - Current
Sunbelt Rentals, Inc. Rogers, AR,
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Cultivated positive rapport with associates and team leadership.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
  • Collaborated with Campus Store Manager and Campus Leaders to improve performance and grow sales.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Built sales forecasts and schedules to reflect desired productivity targets.
Multi Unit Store Manager II, 01/2015 - 04/2023
Follett Corporation Burlington, NJ,
  • As the Store Manager my responsibilities were but not limited to the daily day to day operation.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and worked closely with planner to get new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Maintained relationships on campus that helped build the Follett Access program from six course to Equitable Access on the campus.
  • Implemented a plan to issue Follett access Soda orders to students in a orderly and efficiently.
  • Managed all billing for the bookstore.
  • Managed and worked with the team for all offsite actives.
  • Helped the band get their own website with Advance online.
  • Became the only vendor on campus doing sporting events with a partnership with Athletes.
Course Materials Manager II, 06/2013 - 01/2015
Leaffilter North, Llc Bowie, MD,
  • As the Course Materials Manager my responsibilities were but not limited to the daily operation of the course materials department
  • Manage and coordinate the daily activities of all employees and provide detailed hands on technical support
  • Collects, edits, and oversee textbook orders to ensure that the daily operation of the department meet the needs of our staff and student orders
  • Supervise the course materials area employees and assign scheduled hours, train and evaluate daily operation of all full-time, part-time and seasonal temporary workers
  • Supervision may also include oversight across a broad and remote location
  • Manage effective supervision to drive course materials sales while maintaining exceptional customer service and course materials department standards
  • Create a productive and professional partnership with the store manager to ensure that the department work calendars as well as all policies are enforced as it relates to the daily operation of the store
  • Assist customers and provide guidance to department associates around course material buying decisions (new, used, rental and digital)
  • Responsible for the special orders which includes data entry and analysis and notify customers of order status
  • Listen to and resolve customers (faculty, staff, and students) concerns regarding service or products
  • In partnership with store manager, presents, interacts and influence faculty, department chair(s), Dean and/or administration on course materials issues
  • Work closely with publishers to verify price, availability, and order status
  • Works closely with the Store Manager to analyze buy back trends, enrollment figures, adoption forms and other information to determine order quantities and actively manage disposition of text and inventory management
  • Collects, oversees input, make recommendations for store manager approval, and responds to inquiries regarding textbook data for orders
  • Maintain course information, used book information, enrollment figure and inventory figures in store’s database including analysis to ensure decisions are accurate
  • Reaches out to publishers, faculty and Follett partners to ensure customers are provided with a full range of course materials options
  • Respond to inquiries regarding orders and inventory levels
  • In partnership with store manager, creates strategy to coordinate and conduct the buyback and/or text rental check-in process monitor quantities and book condition to ensure saleable criteria
  • Oversee other associates during seasonal peaks periods
  • Participate in stocking textbooks on shelves, pulls books for return; opens cartons to verify contents with packing lists; prepare books for shipping to customers or publishers, develop and implement sales promotions and displays for advertising strategies as directed
  • Oversee invoicing, packing and shipping ensuring accuracy and timeliness
  • Manage the store in the absence of the store manager or supervise other departments from time to time
  • Have opened and closed the store
  • Under the direction of the store manager, coordinate and participate in off campus events
  • Collects course materials information from school faculty and administration
  • In partnership with store manager, calculates the quantities of course materials needed for the school term
  • Edit adoptions from faculty to insure accuracy; follows up as necessary on missing/late adoptions
  • Enter course material information into a computer to analyze inventory and purchasing purposes
  • Performs other related duties as assigned.
Administrative Assistant, 08/2008 - 06/2013
Life Time Fitness Bloomingdale, FL,
  • As the Administrative Assistant to the Bookstore Manager I provided excellent customer service to individuals needing services related to UNO Bookstore
  • Work involved but was not limited to: Responded to requested information on a daily basis regarding the Bookstore; responsible for interpretation of department rules and regulations
  • Independently composed and typed correspondence for signature of supervisors regarding administrative matters, office policies, or programs
  • Organized and maintained files and reference manuals/materials; ensured confidentiality of information at all times
  • Prepared materials needed for meetings, such as agendas, handouts, binders, etc
  • Performed administrative functions such as payroll preparation, supply requisitions, billing for scholarships and supervised and relieved cashiers as needed
  • Established and maintained electronic files for identifying, recording and classifying stored data; extracts, assembles and merges stored information to create new documents.
Cashier, 07/2008 - 08/2008
Wegmans Food Markets, Inc. Gambrills, MD,
  • As a Bookstore Cashier I provided excellent customer service to individuals needing services related to UNO Bookstore
  • Work involved but was not limited to: assisting students with locating their books for class and performing all duties relating to the acceptance, transmission, and delivery of credit card checks and cash.
Customer Service, 10/2006 - 12/2007
Midwestone Financial Group, Inc. Denver, CO,
  • As a Customer Service Associate I provided excellent customer service to individuals needing Kroger’s services related to marketing
  • Work involved but was not limited to: filling gift card orders for customers, delivering mail to everyone in the office, locating competitor ads in the newspapers, maintained the marketing information boards, assisted customers with questions about their loyalty cards and assisted any one of the mangers in the office when needed.
Service Associate, 06/2004 - 07/2005
Hard Rock Hotels And Casinos Memphis, TN,
  • As a Service Associate I provided excellent customer service to individuals needing ACE's financial services
  • Work involved but was not limited to: check cashing, balancing daily profits, reporting daily transactions, following security procedures, and performing other financial services needed.
Specialty Banker, 03/2001 - 04/2004
Harris Casino City, STATE,
  • Responsible for controlling and accounting of transactions for the cage windows, main bank, chip bank and check bank
  • Processing checks, credit card advances, and point of sale debits; and, answering guest questions and giving directions in a prompt, courteous and efficient manner
  • Maintaining all funds entrusted to me on a shift basis; providing prompt, friendly, and courteous service to all guests; cashing checks and converting gaming checks, coupons, tokens, and coins for gaming guests; supplying currency, coin, and gaming checks to other departments as needed; making credit inquiries, performing credit checks, and making other related functions necessary to process new check cashing applications; counting down bank or window at the end of each shift and reconciling to the cage accountability
  • Performing all transactions with guests in a confidential manner; creating teamwork by helping co-workers with essential functions; performing all duties relating to the acceptance, transmission, and delivery of credit card, cash and easy draws; adhering to gaming regulations; determining the cash requirements of the window and orders all necessary coins, currency, or chips; maintaining internal controls through immediate reports to the supervisor concerning shortages, errors, or discrepancies; dispensing coin/chips to other cashiers as necessary; overseeing the cashier office when necessary; helping train new cashiers and assisting new cashiers during the training period.
Education and Training
: Finance, Expected in
DeVry University - Houston, TX,
Status -
: Accounting, Expected in
Southern University At New Orleans - New Orleans, LA
Status -
: , Expected in 05/1993
Warren Easton High School - New Orleans, LA
Status -
Activities and Honors
Obtaining a changing position that will allow growth and a chance for me to excel in my area of expertise, which is Finance. Proven success in customer service, maintaining highest standards of quality and professionalism in representing products, organizations and industries Excellent interpersonal skills Outstanding communicator, both written and verbal Computer skills: Windows 98 and higher, Microsoft Office, Visio, SharePoint, POS Systems, SODA, Course Tracks and the Internet Highly organized, focused and detailed-oriented Enthusiastically assume new and additional responsibilities, enjoy environments of constant learning and challenge Function extremely well on an independent basis Quickly acquire new and advanced skills; highly motivated to succeed; excellent record of attendance and punctuality
  • Led team to achieve All Inclusive Equitable Access, earning recognition from upper management and financial reward for both the company and the University.

  • Recognized as Highest Rental Increase to Budget and Best Shrink Performance vs Budget as Store Manager.
  • Developed relationships with the University "Human Juke Box", Athletics, Academic Affairs, Book Reps and more than 50% of the Faculty and Staff.

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Resume Overview

School Attended

  • DeVry University
  • Southern University At New Orleans
  • Warren Easton High School

Job Titles Held:

  • Market Leader
  • Multi Unit Store Manager II
  • Course Materials Manager II
  • Administrative Assistant
  • Cashier
  • Customer Service
  • Service Associate
  • Specialty Banker


  • Some College (No Degree)
  • Some College (No Degree)

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