market consultant healthcare advocate resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
Ambitious and dedicated managed care professional with robust organizational, communication and customer service skills. Multi-disciplinary industry expertise with an emphasis in provider outreach, research\analysis and data integrity. Seeking a position to partake in new and innovative improvement processes and proactive provider education efforts.
Education and Training
Expected in to to
BBA: Business Administration Human Resources Management
University of New Mexico - Albuquerque, NM
Business Administration Human Resources Management
Skill Highlights
  • Government relations knowledge
  • Provider education and communication
  • Personal and professional integrity
  • Database management


  • Relationship and team building
  • Organizational planning
  • Sound decision making 
  • Excellent research skills
  • Claims analysis and review specialist
  • Project management

Professional Experience
07/2015 to Current
Market Consultant - Healthcare Advocate Centene Corporation Mount Lemmon, AZ,
  • Provides in the field market by market strategy,  expertise, & execution on Risk Adjustment  & Clinical Quality Programs (HEDIS/Stars)  prospective and retrospective programs for Providers.  
  • Acts as a designated resource for the Provider group to gain engagement.
  • Performs data analytics to help identify high risk members and to develop a strategy and plan for the practice.
  • Consults to help improve coding accuracy, documentation and management of patient assessment information.
  • Facilitates access to medical records for chart review purposes.
  • Utilizes programs such as SalesForce, Tableau, Concur, and SharePoint to track various activities and reporting.
01/2014 to 07/2015
Provider Network Specialist Faneuil Niceville, FL,
  • Supported contracting efforts to "close the pricing gap" for both the Blue Community HMO and Blue Advantage HMO networks for the health insurance exchange, along with involvement in the beginning stages of additional exchange network implementations for 2015.
  • Validated designations for all Essential Community Providers contracted with both exchange HMO lines of business.
  • Strengthened and maintained provider relationships located within the Northeast region of New Mexico, including the Taos PHO and La Vida IPA.
  • Audited monthly rosters received from the Taos PHO and La Vida IPA to insure correct system representation within PPW and Provider Finder.
  • Validated credentialing status, network and pricing links utilizing Vistar, PPW, Legacy Premier and Premier Pricing.
  • Utilized Blue Chip, PRAP and PQRS for additional claims issues review.
  • Collaborated amongst peers to create provider training presentations and informational provider packets.
  • Created standard contracts and amendments for all lines of business.
  • Completed Single Case Agreements Assisted with maintaining Centennial Care and Medicare Appeals and Grievances.
  • Participated in Behavioral Health Roster Project and Lovelace named Medicare Advantage Contract project.
11/2013 to 01/2014
Claims and Third Party Liability Supervisor Amn Healthcare Dallas, TX,
  • Ensured compliance with HIPAA regulations and requirements.
  • Maintained daily operations and processes within the department by monitoring employee workflow and distribution.
  • Championed compliance with all departmental policies, as well as interface with Quality Assurance regarding procedure compliance.
  • Streamlined departmental and individual performance metrics and took proactive action when necessary on a timely basis to maintain desired workflow outputs.
  • Developed and implemented system and operational changes to improve service and production efficiency.
  • Collaborated with the Training and Quality Review team to implement new and revised procedures.
  • Strengthened the claim approval process including, but not limited to, providing assistance and support to negotiators with complex and/or difficult claims to determine negotiation leveraging points.
  • Collaborated, coordinated, and communicated across various disciplines and departments.
  • Championed internal audit rebuttal reviews and one-on-one feedback to direct staff.
  • Boosted company efficiency and client satisfaction by streamlining processes deemed inefficient.
  • Attended Lean Six Sigma and Rapid improvement events to identify optimal value stream maps.
  • Identified process boundaries and determined opportunities to automate processes and functions.
10/2012 to 11/2013
Provider Relations Field Representative Interactive Brokers Group Inc. Greenwich, CT,
  • Conducted visits to participating Fee for Service New Mexico Medicaid Providers.
  • Enhanced and delivered formal trainings, webinars, and other provider-related outreach.
  • Applied knowledge of established procedures to resolve escalated provider questions, or management requests.
  • Acted as the initial contact for escalated issues from the provider relations support staff.
  • Examined claims and reports to ensure proper recoding of transactions and compliance with state and federal regulations.
  • Investigated claim processing outcomes.
08/2011 to 10/2012
Supervisor Mi Via Self Directed Waiver Enrollment Supervisor City, STATE,
  • Facilitated the enrollment process for all prospective employees and vendors seeking participation within the Mi Via Self-Directed Waiver program.
  • Maintained relationships with Employers of Record (EORs) to ensure all prospective employees and vendors completed and provided all necessary documentation to begin employment.
  • Demonstrated enrollment oversight and ensured enrollment processes met participant expectations and state regulations.
  • Allocated resources appropriately to meet deadlines.
  • Organized workflow between other departments to ensure efficient and accurate outcomes.
01/2010 to 08/2011
Recruitment Specialist SITEL City, STATE,
  • Generated qualified candidates for open positions.
  • Presented job opportunities to qualified customer service care representatives, along with senior leadership positions.
  • Guided prospective candidates and negotiated contract terms.
  • Screened potential candidates through in house and external interviews.
  • Performed reference checks, exit interviews and other background verifications for all candidates.
  • Facilitated training and on-boarding of 120 employees, for new client 2nd Quarter, 2010, bringing a projected $25,000 monthly revenue to the site.
  • Bolstered recognition from client and internal transition leads.
  • Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all recruitment efforts.
  • Reduced employee attrition by 2% 4th quarter 2010.
09/2008 to 11/2010
HRIS Administrator SITEL City, STATE,
  • Managed the Leave of Absence and FMLA process.
  • Determine eligibility, processed employee requests, tracked FMLA leave taken and remaining hours for approved intermittent use and close-out file upon completion.
  • Coordinated Workman's Compensation claims from initial accident reports through medical treatment and return to work documentation.
  • Acted as a liaison between Liberty Mutual, SITEL and claimant.
  • Supported benefits administration for on site and home based employees, including open enrollment, new hire orientation and qualifying events.
  • Guided on site employee recognition programs including, employee referral bonus and service awards ceremonies.
  • Mediated, documented and resolved employee relations issues.
  • Maintained personnel file compliance for both on site and home based employees.
  • Championed campaigns for community outreach; Juvenile Diabetes Research Foundation (JDRF), United Way, Toys for Tots and Road Runner food bank.
  • Initiated employee involvement and participation.
Professional Affiliations
Member of Alpha Chi Omega Sorority
Premier, automate, Behavioral Health, benefits administration, contracts, Critical thinking, client, client 2, customer service, Database management, decision making, Diabetes, documentation, employee relations, Government, HIPAA regulations, insurance, internal audit, team building, leadership, exchange, negotiation, network, networks, Organizational, personnel, policies, presentations, Pricing, processes, Project management, Quality, Quality Assurance, recruitment, Research, Six Sigma, Sound, workflow

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Resume Overview

School Attended

  • University of New Mexico

Job Titles Held:

  • Market Consultant - Healthcare Advocate
  • Provider Network Specialist
  • Claims and Third Party Liability Supervisor
  • Provider Relations Field Representative
  • Supervisor
  • Recruitment Specialist
  • HRIS Administrator


  • BBA

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