Manufacturing Technician III Resume Example
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MANUFACTURING TECHNICIAN III
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
Te ConnectivityWilsonville , ORManufacturing Technician III10/2006 to Current
- Set up and operated production equipment and power industrial equipment in accordance with current manufacturing practices and standard operating procedures.
- Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
- Troubleshooted problems with equipment and inspected raw materials.
- Provided production, progress, or changeover reports to supervisors and colleagues and set up and verified the functionality and safety of all production equipment and set up the functionality and safety of all equipment.
- Worked closely with team members and internal customers to fulfill orders and meet schedule needs.
- Planned and laid out work to meet production and schedule requirements.
- Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
- Created agendas and communication materials for all team meetings as Natural Work Team Leader in my department.
- Served as Quality Star Point of my department by conducting routine quality compliance audits and provided training of any updated quality procedures to my peers.
Select Express & LogisticsCinnaminson , NJCustomer Service Representative04/2006 to 10/2006
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
AvidxchangeCharlotte , NCCustomer Care Representative06/2004 to 04/2006
- Resolved billing and service issues for wireless customers.
- Processed customer account changes and credits/adjustments to customer billing..
- Corresponded with Retention Department and Technical Support Representatives to build and implement successful solutions to customer concerns.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor as needed.
- Shared detailed information regarding wireless equipment options to assist customers in making decisions.
DoordashBessemer City , NCCustomer Support Representative01/2001 to 07/2004
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Served as a liaison between the customers and the stores, financial institutions, rebate centers, home delivery teams and manufacturers in order to address customer needs.
- Kept detailed records of customer accounts, including actions taken, issues resolved and purchase history information.
- Researched solutions to resolve customer issues and followed up with resolutions via phone, mail, and e-mail.
- Assisted with peer training of less senior representatives, by allowing them to shadow me in daily activities and work processes.
Education and Training
Manufacturing Specialist Certification2019Community College Workforce Alliance, City
80 hours completed
Manufacturing Specialist Certification is an industry certification that demonstrates a certain level of industry-wide technical skills in various subjects, including: math, measurement, business acumen, spatial reasoning, electricity, thermodynamics, process control, hydraulics, pneumatics, chemistry, and mechanical formulas.
Some College (No Degree):Business Administration And ManagementStrayer University, City
- Major in Business Administration
- Completed courses including: Accounting I, Principles of Management, Intro to Information Systems, Fundamentals of E-Business, Business Ethics, Principles of Marketing I, Principles of Organizational Behavior, Human Resource Management, and Business Law I. and Business Law I.
- Dean's List Honoree Winter 2009-Spring 2011 Semesters
- Golden Key International Honour Society Member Member
- 4.0 GPA
High School Diploma2000Meadowbrook High School, City
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Resume Overview
School Attended
- Community College Workforce Alliance
- Strayer University
- Meadowbrook High School
Job Titles Held:
- Manufacturing Technician III
- Customer Service Representative
- Customer Care Representative
- Customer Support Representative
Degrees
- Manufacturing Specialist Certification 2019
Some College (No Degree) : Business Administration And Management
High School Diploma 2000
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