Manufacturing Technician III Resume Example Philip Morris USA

MANUFACTURING TECHNICIAN III

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Manufacturing experience
Lean manufacturing principles
Problem-solving abilities
Peer training

Customer service
Administrative support
MS Office
Call center experience

Experience

Philip Morris USARichmond, VAManufacturing Technician III10/2006 to Current

Set up and operated production equipment and power industrial equipment in accordance with current manufacturing practices and standard operating procedures.
Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
Troubleshooted problems with equipment and inspected raw materials.
Provided production, progress, or changeover reports to supervisors and colleagues and set up and verified the functionality and safety of all production equipment and set up the functionality and safety of all equipment.
Worked closely with team members and internal customers to fulfill orders and meet schedule needs.
Planned and laid out work to meet production and schedule requirements.
Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
Created agendas and communication materials for all team meetings as Natural Work Team Leader in my department.
Served as Quality Star Point of my department by conducting routine quality compliance audits and provided training of any updated quality procedures to my peers.

The Sharper ImageChester, VACustomer Service Representative04/2006 to 10/2006

Asked probing questions to determine service needs and accurately input information into electronic systems.
Assessed customer needs and upsold products and services to maximize sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Reviewed account and service histories to identify trends and issues.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

SunCom WirelessRichmond, VACustomer Care Representative06/2004 to 04/2006

Resolved billing and service issues for wireless customers.
Processed customer account changes and credits/adjustments to customer billing..
Corresponded with Retention Department and Technical Support Representatives to build and implement successful solutions to customer concerns.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor as needed.
Shared detailed information regarding wireless equipment options to assist customers in making decisions.

Circuit City Stores, Inc.Richmond, VACustomer Support Representative01/2001 to 07/2004

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Served as a liaison between the customers and the stores, financial institutions, rebate centers, home delivery teams and manufacturers in order to address customer needs.
Kept detailed records of customer accounts, including actions taken, issues resolved and purchase history information.
Researched solutions to resolve customer issues and followed up with resolutions via phone, mail, and e-mail.
Assisted with peer training of less senior representatives, by allowing them to shadow me in daily activities and work processes.

Education and Training

Manufacturing Specialist Certification2019Community College Workforce Alliance, Richmond, VA

80 hours completed

Manufacturing Specialist Certification is an industry certification that demonstrates a certain level of industry-wide technical skills in various subjects, including: math, measurement, business acumen, spatial reasoning, electricity, thermodynamics, process control, hydraulics, pneumatics, chemistry, and mechanical formulas.

Some College (No Degree):Business Administration And ManagementStrayer University, Chesterfield, VA

Major in Business Administration
Completed courses including: Accounting I, Principles of Management, Intro to Information Systems, Fundamentals of E-Business, Business Ethics, Principles of Marketing I, Principles of Organizational Behavior, Human Resource Management, and Business Law I. and Business Law I.
Dean's List Honoree Winter 2009-Spring 2011 Semesters
Golden Key International Honour Society Member Member
4.0 GPA

High School Diploma2000Meadowbrook High School, North Chesterfield, VA

Resume Overview

Companies Worked For:

Philip Morris USA
The Sharper Image
SunCom Wireless
Circuit City Stores, Inc.

School Attended

Community College Workforce Alliance
Strayer University
Meadowbrook High School

Job Titles Held:

Manufacturing Technician III
Customer Service Representative
Customer Care Representative
Customer Support Representative

Degrees

Manufacturing Specialist Certification 2019
Some College (No Degree) : Business Administration And Management
High School Diploma 2000

Manufacturing Technician III Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes