To secure a position with opportunities to gain experience and enhance current skills for advancement through venues within your company.
Summary of Skills
Computer Skills- Microsoft Office Suite, Einstein Program, Emerald Program, Lotus Notes, Exchange, Internet, Intranet, National Biomedical Computer System (NBCS), Sales Force, Commercial and Surround, JDE
Education
North Carolina Agriculture & Technical State University, Expected in ā āB.S.:Biology - GPA:B.S. Biology, North Carolina Agriculture & Technical State University August 2000- May 2005
Certifications
American Red Cross
Thesis/Dissertation
Professional Experience
Thermo Fisher Scientific - Manufacturing Technician II Alameda, CA, 08/2011 - Current
Program operate automated equipment used to perform and produce biological assays and reagents.
Contribute to process improvement, assay and development for manufacturing.
Maintain physical inventory by processing, aliquotting, vialing, labeling materials.
Prepare, maintain and report raw material, reagent and or coated plate inventories.
Meeting production assembled kits for customer order fulfillment.
Overseen production of Calibrator Spikes.
Supplies R&D with suffice products and materials for continuing new research and assay development.
National Veterinary Associates - Customer Service Representative II Anchorage, AK, 07/2010 - 02/2011
Operates Carilion labs phone system while processing incoming calls to all areas of Carilion labs.
Expedites customer inquiries, requests, and/or complaints using excellent public relations skills that involve knowledge of laboratory functions, specimen requirements, specimen processing and multiple complex computer applications.
Reviews specimen exception report and contacts customer regarding sample submission issues, clarification of orders or other issues.
Processes client requests for test adds to existing orders and assesses if specimen meets requirements for test(s) added.
Serves as technical resource to clients, including assisting clients with specimen collection requirements and the correct ordering of tests. Researches exoteric specimen requirements.
The Kemtah Group - Technologist Trainee to Senior Technologist-Microbiology Scottsdale, AZ, 12/2008 - 03/2009
Performs test and analyses according to established testing procedures.
Accessioning all paperwork technical and non -technical procedures required to process and submits specimens.
Assigns specific computer generated identifications numbers, checks for accuracy and records all items processed.
Execute Ova and Parasites testing and identification trichrome staining.
Utilize four quadrant streaking technique for the following; urine, group A&B, aerobic organism, MRSA, upper respiratory and genital cultures.
Group B DNA Probe.
Streak stool cultures for isolation for Ecoli and Salmonella
Res-Care, Inc. - Lab Technician Chandler, AZ, 01/1 - 01/1
Receipt and Triage of whole blood, plasma, and aphaeresis.
Sample Preparation.
Match products to test results, and perform automated and manual test procedures on blood samples to assure the safety, quality potency and purity of the blood supply.
Quarantine suspect products.
Reconciliation of blood and blood components.
Packing and shipping components designated for disposal.
Labeling of blood types of blood and blood components.
Assist in maintaining the established FDA and cGMP guidelines.
Manufacture, Process, label, store and perform quality control on blood products including whole blood, plasma, red blood cells.
Daily QC and acceptance testing of the mechanical component and or electronic scales.
Filtration of whole blood.
Segmenting using heat sealer.
Wachovia - Personal Service Representative City, STATE, 08/2006 - 02/2008
Customer service provider.
Assist customers with online access inquires.
Assist customers with transferring funds to maintain account balances.
Conduct extensive research to resolve customer disputes.
Educate customers on bank policies and fees.
Obtained quality by providing excellent customer service skills by advancing from the Quality Team.
Fellowships and Awards
Publications
Papers and Lectures
Memberships and Affiliations
Skills
Automated Equipment, Fulfillment, Inventory, Manufacturing Technician, Process Improvement, Customer Service, Receptionist, Retail Sales, Access, Excellent Customer Service Skills, Plasma, Whole Blood, Testing, Cgmp, Fda, Manual Test, Packing, Reconciliation, Sample Preparation, Shipping, Test Procedures, Clients, Collection, Customer Inquiries, Customer Service Representative, Incoming Calls, Laboratory, Ordering, Phone System, Public Relations, Specimen Processing, Acceptance Testing, Filtration, Lab Technician, Quality Control, User Acceptance, Biomedical, Excel, Exchange, Intranet, Lotus Notes, Microsoft Access, Microsoft Excel, Microsoft Word, Ms Access, Sales, Sales Force, Word, Dna, Microbiology, Staining
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School Attended
North Carolina Agriculture & Technical State University
Job Titles Held:
Manufacturing Technician II
Customer Service Representative II
Technologist Trainee to Senior Technologist-Microbiology
