manufacturing shift lead resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.
Skills
Operations monitoring
Guest service
Regulatory compliance
Loss prevention
Team Supervision
Improvement plan knowledge
Experience in leadership
Good work ethic
Communication
Organizational skills
Conflict resolution
Reliable & trustworthy
Experience
Manufacturing Shift Lead, 08/2017 - Current Plz Aeroscience Corporation – Social Circle, GA,
Delegated tasks to employees and monitored activities and task completion.
Completed opening and closing duties to facilitate business operations.
Upheld company standards and compliance requirements for operations.
Coached and trained employees and managed daily work assignments to enhance operations.
Improved daily operational plans, developed production schedules and optimized task flow.
Held performance reviews to identify and correct areas needing improvement.
Reinforced rules to promote superior employee performance.
Evaluated and performed equipment maintenance to support operational goals.
Supervised and led employees to maintain productivity and customer service levels.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Checked orders for quality and completeness.
Evaluated employee performance, delivering individualized feedback and praise.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Coached team members to increase productivity and reduce workplace accidents.
Guest Service Manager, 02/2017 - Current Wyndham Worldwide – Naples, FL,
Handled high volume of phone calls and routed to proper guest or internal department.
Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Monitored reservations to track incoming parties and special events.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
Followed financial control procedures, enforcing proper management of cash, inventories and receivables.
Emphasized employee selection, training and development to conduct proper business.
Managed day-to-day operations, driving quality standards and meeting customer expectations.
Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
Improved guest service by providing staff guidance, feedback and individual coaching.
Inspected rooms, building exterior and parking lot to identify and report needed repairs.
Managed special requests for customers regarding restaurant reservations, limousine services and car rentals.
Recognized and corrected potential safety hazards to reduce accidents or injuries.
Promoted teamwork and quality service through daily communication and coordination with other departments.
Made and changed room assignments according to guest requirements.
Empowered staff to deliver guest service by encouraging and rewarding responsive guest assistance.
Maintained accurate and up-to-date personnel files to comply with local and federal laws and regulations.
Recorded guest issues in response tracking system to monitor resolution and schedule follow-up.
Developed specific goals and plans to prioritize, organize and accomplish work.
Inventoried room, front office and housekeeping supplies and made orders to restock.
Contacted guests to check on satisfaction and inquire about improvement suggestions.
Checked schedule of events to complete pre-planning and prevent issues.
Handled management schedule for front desk, housekeeping and maintenance.
Designed guide for guests outlining hotel rules and regulations, local attractions, places to eat and other resources.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.