Managing Partner/Principal Consultant Resume Example

Provided product support for TCM, TEMS (Big Fix), SCCM, SMTools and other internal ESM solutions.

Responsible for the deployment of TEM Relays/Tivoli Gateways in a near zero downtime environment.

Recommended Tivoli TCM tuning for TMR/Gateways, EP load balancing & building code assignments.

Coordinated with other Consultants to facilitate the proper level of support to our Bank of America clients.

Developed solutions to fix or replace legacy software automations and operating procedures.

Provided Identity Engineering support to the Navy Enterprise Information Services (NEIS) Portal Initiative that included three separate networks spanning the US and serving approximately 200K military users.

Deployed Windows A.D.

Federated Enterprise Oracle Access Manager Identity Server installations.

Wrote and updated documentation supporting both the Development and the Operations environment.

Installed and configured Development Lab VM's and physical servers.

Coordinated with Oracle partners on the development and implementation of Oracle Identity solutions.

Provided Portal Engineering support for 3 separate networks, 4 domains & the integration of 50K users.

Engineered Oracle Grid Control Management Packs, Agents & Manuals for enterprise distribution while also supporting Oracle Principal Engineers on WCI, OAM, SOA and OID.

Deployed, configured & supported VMWare infrastructure including multiple VICs and VLANS that supported 18 Clustered HPUX R900's and 86 W2K3 servers on public and private domains.

Provided governance and logistical support to five independent networks, over 5,000 active planners and had the opportunity to work with a multitude of government/civilian organizations.

Implemented audit and compliance initiatives while working to achieve Project Authority to Operate (ATO) Wrote automation scripts to add/change or recover Admin accounts, registry, disk space & DB backups.

As a trusted Admin, I was assigned the responsibility of "Open/Close" Lab Security duties.

I excelled at the role of "SME" for the following products and services: Spectra Logic T120 tape library, Compellant SAN, Symantec Backup Exec12 and Tripwire DB monitoring.

Provisioned, monitored, reclaimed and zoned SAN storage space on NetApp, Brocade and CISCO supporting various silos on new server builds in preparation for new storage allocation.

Collaborated with senior level management to develop training on EMC SMARTS for all Admins.

Maintained and installed EMC SMARTS/ECC Monitoring software for SAN infrastructure management.

Collaborated with EMC specialists to ensure data moves were seamless and unseen for 10k users.

As the Northern Reporting Tools SME, I provided instruction and mentoring for 16+ Admins, implemented, maintained and monitored the software suites which enabled an additional level of quota management.

Governed a Tivoli enterprise consisting of approximately 8 HUB TMR's, 24 spokes, 156 Windows gateways and approx.

300,000 endpoints on multiple domains at bases around the world.

Responsible for increasing Inventory numbers, with a successful Inventory scan rate of approx 98%, a 35% increase which helped us attain 100% SLA compliance for the first time since FY2000.

We accomplished this by developing automation scripts to fix endpoints.

As a result, endpoint health rose from 40% to 98% in 4-6 months.

Additionally, I helped to develop, deploy & managed KAPM Probes a SLA measurement program.

Developed training material and taught classes on Netcool, TCM, INV, RC and TEC for 20+ Admins.

Created and maintained user/administrative accounts for RC, FW, TEC and NETCOOL.

Deployed and maintained Tivoli ITM and NETCOOL servers/probes for increased monitoring capabilities.

Oversaw day-to-day operations of all west coast server farms and NOCs in a heterogeneous computing, networking, and communications environment.

Responsible for the completion of enterprise daily maintenance, outages, corrective actions and reporting while ensuring that the highest operational and compliance standards were being met.

Analyzed real time and historical data and trouble reports to respond to or initiate corrective actions.

Collaborated with 3rd party vendors on WAN, BAN and LAN issues.

Was entrusted the role of "Duty Manager", when required, in the execution of day-to-day operations.

Assisted the Duty Manager in all areas management, ensuring the highest levels of enterprise communication with the Primary Contractor, DoD, Vendors and staff supporting project initiatives.

Contributed to the development of the team by providing instruction in areas of NMCI business process while making sure that any additional training offered by the government was granted to all shift Admins.

Actively led operational groups in the completion of daily maintenance, outage mitigation, and enterprise communication to either the DoD or throughout the enterprise.

Led Tier 3 & 4 Admins with the completion of daily duties like account creation & operational procedures.

Used Remedy's Help Desk Agent Software to complete, track and report on administrative duties.

Responsible for building and verifying server compliance in accordance with government standards.

Ensured that the physical site security for the server farm and the N.O.C. were maintained at all times.