Managing Director of Complex Claims: Highly motivated executive with solid technical and administrative experience with particular emphasis on complex litigated commercial general liability matters involving national accounts.
Managed team of five claims professionals through significant corporate transitions; mentoring them through the changes which resulted in the team successfully meeting and exceeding corporate goals and objectives.
Accountable for the overall management of a team of five professionals handling Commercial General Liability Surplus Lines Claims for national accounts. Responsible for providing direction and coaching with regard to coverage, investigation,and resolution including litigation strategies. Under my direction the team met and exceeded corporate goals and objectives. Provided mentoring for new and developmental employees which resulted in their successful transition to their new roles. Coordinated with customers to develop individualized plans for managing their accounts
Managed investigation, litigation and resolution of complex commercial and personal lines claims. Pending consisted of 165 claims for national surplus commercial and personal lines accounts. Retained and directed independent adjusters, coverage counsel and defense counsel to assist with the management of the claims. Reviewed and monitored budgets submitted by counsel and adjusters to confirm compliance with stated plans and corporate guidelines. Received national recognition for successful resolution of complex matter involving a high profile client. Received corporate recognition for obtaining the highest number of structures in Primary Casualty claims for first quarter of 2008.
Accountable for the direct management of team of adjusters handling personal and commercial lines matters. Team included litigation adjusters responsible for all litigated matters which consisted of auto, home and general liability matters and liability examiners overseeing non-litigated matters. Reviewed and approved all coverage letters. Retained defense counsel for all matters, utilizing pre-approved panel list. Provided personal training focusing on specific areas of development in addition to daily claims handling direction.
Conducted legal research,drafted coverage opinions, engaged in motion practice and discovery for insurance coverage related matters involving commercial and personal lines.
Accountable for Worker's Compensation claims for national designated accounts. Received recognition from accounts for customer service and effective, quality claims handling.
Assisted general practice attorney with research, discovery and preparation of court filings.
Acute and chronic patient care.
Graduate Cum Laude
Admitted to MA Bar in December 1995
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