Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile

Managing Director of Complex Claims: Highly motivated executive with solid technical and administrative experience with particular emphasis on complex litigated commercial general liability matters involving national accounts.

Skill Highlights
  • Expertise with Coverage Analysis
  • Expertise with assessing risks and exposure
  • Leadership and Communication skills
  • Self Motivated
  • Organization
  • Customer Service
Core Accomplishments

Team Lead

Managed team of five claims professionals through significant corporate transitions; mentoring them through the changes which resulted in the team successfully meeting and exceeding corporate goals and objectives.

Professional Experience
Managing Director of Complex Claims, 05/2009 - Current
Hanover Insurance Group, Inc. Grand Rapids, MI,

Accountable for the overall management of a team of five professionals handling Commercial General Liability Surplus Lines Claims for national accounts. Responsible for providing direction and coaching with regard to coverage, investigation,and resolution including litigation strategies. Under my direction the team met and exceeded corporate goals and objectives. Provided mentoring for new and developmental employees which resulted in their successful transition to their new roles. Coordinated with customers to develop individualized plans for managing their accounts

Director of Complex Claims, 10/2007 - 05/2009
Maricopa County, Arizona Surprise, AZ,

Managed investigation, litigation and resolution of complex commercial and personal lines claims. Pending consisted of 165 claims for national surplus commercial and personal lines accounts. Retained and directed independent adjusters, coverage counsel and defense counsel to assist with the management of the claims. Reviewed and monitored budgets submitted by counsel and adjusters to confirm compliance with stated plans and corporate guidelines. Received national recognition for successful resolution of complex matter involving a high profile client. Received corporate recognition for obtaining the highest number of structures in Primary Casualty claims for first quarter of 2008.

Assistant Manager-Liability Claims and Litigation, 01/2001 - 10/2007
Ardent Health Services Pryor, OK,

Accountable for the direct management of team of adjusters handling personal and commercial lines matters. Team included litigation adjusters responsible for all litigated matters which consisted of auto, home and general liability matters and liability examiners overseeing non-litigated matters. Reviewed and approved all coverage letters. Retained defense counsel for all matters, utilizing pre-approved panel list. Provided personal training focusing on specific areas of development in addition to daily claims handling direction.

Associate-Coverage Group, 03/1999 - 01/2001
Morrison, Mahoney And Miller City, STATE,

Conducted legal research,drafted coverage opinions, engaged in motion practice and discovery for insurance coverage related matters involving commercial and personal lines.

Workers Compensation Adjuster, 08/1996 - 03/1999
CNA Insurance City, STATE,

Accountable for Worker's Compensation claims for national designated accounts. Received recognition from accounts for customer service and effective, quality claims handling.

Clerk, 1994 - 08/1996
Law Office Of David Miller City, STATE,

Assisted general practice attorney with research, discovery and preparation of court filings.

Respiratory Therapist, 08/1984 - 08/1996
Beth Israel Hosp, Boston University Hosp And New England Medical Center City, STATE,

Acute and chronic patient care.

J.D.: Law, Expected in 1995
Suffolk Law School - Boston, MA

Graduate Cum Laude

Admitted to MA Bar in December 1995

Bachelor of Science: Biology, Expected in 1988
University of MA - Boston , MA

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Resume Overview

School Attended

  • Suffolk Law School
  • University of MA

Job Titles Held:

  • Managing Director of Complex Claims
  • Director of Complex Claims
  • Assistant Manager-Liability Claims and Litigation
  • Associate-Coverage Group
  • Workers Compensation Adjuster
  • Clerk
  • Respiratory Therapist


  • J.D.
  • Bachelor of Science

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