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Managing Director Client Partner Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Executive Profile
INNOVATIVE PRODUCTS, TECHNOLOGY, OPERATIONS & CONSULTING EXPERT Results-oriented Transformational Leader and Change Agent with Demonstrated Success in Driving Worldwide Corporations to Peak Performance and Best in Class Status through Innovative Business Strategy, Partnership and Technology & Operational Execution.
Skill Highlights
  • Digital Transformation
  • Mobile Platform
  • Multi-channel Strategy
  • Strategic Marketing Management
  • Customer Experience Management
  • eCommerce
  • Product Development
  • Innovation
  • Leadership/Communications
  • Global Solutions
  • Start-ups & Acquisitions
  • P&L Management
  • Matrix Management
  • Organizational Restructure & Change
  • Team Development & Recruitment
  • Vendor Management
Core Accomplishments
  • Lead a $150MM Digital Transformation for US Bank (business process, technology and resources) rebuilding the next generation on-line/mobile/service center banking platform that to transform cross-sell, boost acquisition rates, and expand bank’s footprint across consumer banking, small business, consumer lending, investment management and corporate banking. Responsible for successfully building a cross functional team, business process & methodologies, next generation tools & technologies to mitigate and manage any risks.
  • Successfully lead the digital transformational design and development of Best Buy’s next generation eCommerce and mobile platform that supported the US, Canada and UK businesses. This platform also supports Best Buy’s EXPRESS initiatives which represent the kiosks at the airports, shopping malls and other public locations for easy access to Best Buy’s products.
  • Responsible for formulating the Mobile Strategy for Bank of America (BofA). Instrumental in developing strategic relationships with key smart phone device manufactures as wells as key telecommunications providers such as Apple, Research In Motion (RIM), ATT, Verizon to participate in launch of next generation technologies. BofA was the first to launch its Banking Application on IPhone, IPhone Application Store, IPod Touch, Blackberry Storm and other similar devices. This strategy and implementation helped BofA become the leader in its industry to acquire more than 2 MM customers utilizing the Mobile channel.
  • Responsible for development and Delivery of the next generation Digital eCommerce web store platform in a Software as a Service (SaaS) for more then 150 for the largest retailer in the US, Canada and UK. This included concept-to-development of their web stores, development of their marketing fulfillment & customer care strategies and full P&L reporting.
Professional Experience
Managing Director/Client Partner, 01/2013 to Current
Gci Health, ,
  • As a Head of Digital Advisory Practice for North America, responsible for helping Financial Service companies in their next-generation enterprise transformational activities.
  • Digital practice include: Multi-channel Strategy, Next Generation Experiences, Digital Platform Technologies, eCommerce, Business Services, Technology Services,
  • Go-to-market and sales efforts include interacting and presenting to the highest level of the client organization to demonstrate expertise and value proposition,
  • Building, and delivering end-to-end innovative business process solutions to create new opportunities of efficiencies, productivities and increase bottom-line revenue streams,
  • Advising CXOs on trends, emerging technologies, and strategies, and ensuring technology is consistent with a client's business strategy.
Client Delivery Partner, 2010 to 01/2013
EinrideSan Francisco, CA,
  • Responsible for managing and delivering large transformational programs for Retail and Financial services companies.
SENIOR VICE PRESIDENT - Digital , 02/2008 to 11/2009
Cb Richard EllisLos Angeles, CA,
  • Led all efforts to drive the bank's business process, products, technology direction for long term growth and continued market leadership through its consumer commerce. This involved leading a cross functional to plan and implement a comprehensive multi-phase transformational program that included key deliverables, scheduling, cost models, risk management, governance process, go-to-market strategies, etc.
  • Transformed the business unit from silo services into an end-to-end integrated customer facing Sales and Service Platform.
  • Responsible for developing and executing a customer facing business and technology strategy to enhance, grow and maintain the Digital channel that results in revenue increase year over year.
SENIOR VICE PRESIDENT - CTO, 09/2006 to 02/2008
Aspen TechnologyBogota, NJ,
  • Responsible for development and Delivery of the next generation Digital eCommerce web store platform in a Software as a Service (SaaS) for more then 150 for the largest retailer in the US, Canada and UK. This included concept-to-development of their web stores, development of their marketing fulfillment & customer care strategies and full P&L reporting.
CTO, 07/2005 to 09/2006
Eurofins Scient.Morrisville, NC,
    Responsible for providing strategic leadership and stewardship to ensure clear advantage in the marketplace by developing and deploying Core Business vision and strategy.Successfully developed the business, financial, and operating models for the open architecture products including industry/competitive positioning and cost benefit analysis.
  • Managed planning and overall execution of technology plans and projects, including developing, implementing and operating technology platforms and systems that supported all aspects of Kaplan's business from the front office to the back office.
CHIEF TECHNOLOGY MANAGER, 02/2001 to 06/2005
WELLS FARGO BANKCity, STATE,
  • Spear-headed the creation of the vision and strategy for Wells Fargo's On-line Sales & Service Platform, including the formulation of Banker/Broker/Investment Officer Portal, partnering with teams across several functions within the bank and integrating bank wide systems.
CTO and Co-Founder, 02/2000 to 02/2001
EoSPORTCity, STATE,
  • Successfully commercialized on-line software products for youth and inter-collegiate sports industry. The company was acquired by Disney Sports.
MANAGING DIRECTOR, 02/1998 to 02/2000
CHARLES SCHWAB CORPORATIONCity, STATE,
    Responsible for all aspect of technology for Schwab's wealth/investment management division. Implemented trading services and products for Schwab's Investment Managers (SIM).
PROGRAM MANAGEMENT DIRECTOR, 02/1996 to 02/1998
FIDELITY INVESTMENTS INCCity, STATE,
  • Established and delivered the vision to establish Fidelity as a leader in on-line brokerage marketplace. Also Responsible for the development and deployment of the various on-line trading products such as WebXpress, FOX+, OFX and other similar products.
BUSINESS UNIT MANAGER, 1988 to 02/1996
FUGRO INCCity, STATE,
  • Responsibilities included managing, leading, mentoring, and coaching a team of engineers and scientists in four East Coast offices.
Education
M.S: Chemical/Industrial Engineering, Expected in 1991
Manhattan College - New York, New York
GPA:
B.S: Chemical Engineering, Expected in 1988
Gujarat University - Ahmedabad, Gujarat
GPA:
Additional Information
  • Willing to relocate and travel.

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Resume Overview

School Attended
  • Manhattan College
  • Gujarat University
Job Titles Held:
  • Managing Director/Client Partner
  • Client Delivery Partner
  • SENIOR VICE PRESIDENT - Digital
  • SENIOR VICE PRESIDENT - CTO
  • CTO
  • CHIEF TECHNOLOGY MANAGER
  • CTO and Co-Founder
  • MANAGING DIRECTOR
  • PROGRAM MANAGEMENT DIRECTOR
  • BUSINESS UNIT MANAGER
Degrees
  • M.S
  • B.S