Passionate program leader, empathetic communicator leading cross functional team (business, design, engineering, support, etc.), collaborating with internal and external stakeholders, and influencing decision makers to deliver results. During the 15 years in information technology, I have led projects from idea, to design, to implementation to successful release, using agile/lean methodology. Sorting through competing priorities, balancing resources and multiple release schedules were the daily norm. The most recent 3 years managing non-profit startup taught me always putting customer's needs at first, using the least to achieve the most, I gained deep understanding of innovation education and established connections with higher education leaders, renowned researchers and innovators in US and China.
Global Innovation Exchange (GIX) is a joint innovation education program between University of Washington and Tsinghua University, China. Tsinghua GIX Institute North America is a WA non-profit organization formed by Tsinghua alumni, worked side by side with UW team to support local operation and develop further international education exchange program. We were a small team so my daily work could start from answering an email from a student in US, and finish with talking to president's office of Tsinghua University in the evening.
Managed the company's IT testing infrastructure to assure the health and function of our business environment. Different departments used different software, some were purchased, some were homemade, some were installed in data centers, some were in the cloud, one or two legacy systems were still on local servers, and they were all integrated or had data flow from one to another. My work was to make sure releases, upgrades and migrations to these systems were all registered, evaluated and coordinated. With a lot of conversations, negotiations, and some trade offs, I was able to build a solid process with regular meet up, formalized change management and risk management to achieve our goals.
Expeditors is a global logistics company. The company conducts business using software developed by its IS department. During the years at Expeditors, I started working in Quality Assurance as a test engineer, then move to build and manage the new test environment team.
InstantService was a startup, an application service provider of integrated chat, email management, knowledge base and lead capture solutions. The company was eventually acquired by ATG then merged into Oracle. It was a small team, everyone wore multiple hats. As a test engineer, I would not only conduct testing but also functions as business analyst, talking to marketing and sales directly, translating customer needs straight into scenarios, or test cases. These documents were used in lieu of functional requirements. They were well received by developers since they were precise, clearly defined do and not to to. The release cycle was short and productive. That was a de facto agile team before agile methodology was widely adopted.
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