Manager / Utility Resume Example
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MANAGER / UTILITY
Summary
I am a Client Relationships and Account Management professional with an extensive sales and professional writing background. I work proactively across all departments and I utilize my experience to create buy-in and ensure continuous internal and external company growth. I am highly experienced working in fast paced, high volume environments. I hold a Bachelor's Degree in Scriptwriting from Webster University.
Skills
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Experience
Manager / Utility / EGG Restaurant Group - City , STATE01/2019 - Current
- Responsible for all managerial functions, as well as Utility functions.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Increased customer base and market share by promoting product through diverse channels.
Client Relationships Manager / ID Watchdog / Equifax - City , STATE01/2016 - 01/2019
- Co-developed the Client Relationships Management Department for the acquired business, ID Watchdog.
- Worked as the Implementation Manager and main point of contact for 100 plus large client accounts, including Coca-Cola, Disney, Tesla Motors and the NFL.
- Planning and execution of customer retention and renewal campaigns.
- Worked with marketing team to provide engaging copy and collateral material.
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
- Addressed inquiries from clients and relationship management department team members.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
Scriptwriter / Developer / Freelancer Coolfire Studios - City , STATE01/2015 - 01/2017
- Development and scriptwriting for branded entertainment campaigns.
- Essential in the flow and production of new material through writing room and storyboarding.
- Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Performed in-depth research into topics to write clear and accurate copy.
- Collaborated with other writers on specific art and multi-media projects.
Customer Relationships Manager / Adriano Goldschmeid - City , STATE01/2015 - 01/2016
- Proactively build and retain on-going client relationships through brand education, requested information on future products, and market trends, resulting in increased client growth and sales.
- Exceeded assigned sales goals throughout tenure of employment.
Writer / Analyst / Freelancer Trust Forte - City , STATE01/2014 - 01/2016
- Wrote evaluations for the educational background and work history of foreign candidates applying for H1-B Visa status.
- Completed all written evaluations for the U.S. Government, before deadlines.
- Performed in-depth research into topics to write clear and accurate copy.
- Edited documents for grammar, clarity, content and formatting.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
Customer Relationships Manager / Saks Fifth Avenue - City , STATE01/2013 - 01/2015
- Implemented strategy for building and fostering on-going client relationships through brand education and promotion, resulting in increased client growth and sales.
- Spearheaded business plans resulting in 35% sales growth of Contemporary Fashions within first year of service.
Education and Training
Webster University - City, State2013Bachelors - Scriptwriting.GPA: 3.6
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Resume Overview
School Attended
- Webster University
Job Titles Held:
- Manager / Utility
- Client Relationships Manager
- Scriptwriter / Developer
- Customer Relationships Manager
- Writer / Analyst
Degrees
- Webster University -
City,
State
2013 Bachelors - Scriptwriting.
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