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Manager / Utility Resume Example

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MANAGER / UTILITY
Summary

I am a Client Relationships and Account Management professional with an extensive sales and professional writing background. I work proactively across all departments and I utilize my experience to create buy-in and ensure continuous internal and external company growth. I am highly experienced working in fast paced, high volume environments. I hold a Bachelor's Degree in Scriptwriting from Webster University.

Skills
  • Account Management
  • Customer Relationship Management
  • Managerial
  • Marketing
  • Project Management
  • Sales
  • Strategy
  • Professional Writing
Experience
Manager / Utility / Company Name - City, State01/2019 - Current
  • Responsible for all managerial functions, as well as Utility functions.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Increased customer base and market share by promoting product through diverse channels.
Client Relationships Manager / Company Name - City, State01/2016 - 01/2019
  • Co-developed the Client Relationships Management Department for the acquired business, ID Watchdog.
  • Worked as the Implementation Manager and main point of contact for 100 plus large client accounts, including Coca-Cola, Disney, Tesla Motors and the NFL.
  • Planning and execution of customer retention and renewal campaigns.
  • Worked with marketing team to provide engaging copy and collateral material.
  • Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
  • Addressed inquiries from clients and relationship management department team members.
  • Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
Scriptwriter / Developer / Company Name - City, State01/2015 - 01/2017
  • Development and scriptwriting for branded entertainment campaigns.
  • Essential in the flow and production of new material through writing room and storyboarding.
  • Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
  • Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
  • Performed in-depth research into topics to write clear and accurate copy.
  • Collaborated with other writers on specific art and multi-media projects.
Customer Relationships Manager / Company Name - City, State01/2015 - 01/2016
  • Proactively build and retain on-going client relationships through brand education, requested information on future products, and market trends, resulting in increased client growth and sales.
  • Exceeded assigned sales goals throughout tenure of employment.
Writer / Analyst / Company Name - City, State01/2014 - 01/2016
  • Wrote evaluations for the educational background and work history of foreign candidates applying for H1-B Visa status.
  • Completed all written evaluations for the U.S. Government, before deadlines.
  • Performed in-depth research into topics to write clear and accurate copy.
  • Edited documents for grammar, clarity, content and formatting.
  • Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
Customer Relationships Manager / Company Name - City, State01/2013 - 01/2015
  • Implemented strategy for building and fostering on-going client relationships through brand education and promotion, resulting in increased client growth and sales.
  • Spearheaded business plans resulting in 35% sales growth of Contemporary Fashions within first year of service.
Education and Training
Webster University - City, State2013Bachelors - Scriptwriting.GPA: 3.6
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Resume Overview

School Attended

  • Webster University

Job Titles Held:

  • Manager / Utility
  • Client Relationships Manager
  • Scriptwriter / Developer
  • Customer Relationships Manager
  • Writer / Analyst

Degrees

  • Webster University - City, State 2013 Bachelors - Scriptwriting.

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