Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Structured Training Manager bringing 2 years of experience in providing superior leadership, development and education. Adept at developing and presenting engaging curriculum and training programs in alignment with client objectives. Dedicated to supporting organizational mission and vision while consistently improving service delivery. Effective at creating and optimizing training programs for new, professional, supervisory and management positions. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in leadership with in-depth understanding of training requirements for different departments and levels. Qualified individual with well-developed skills and abilities developed over career spanning many years working as Training Manager. Dedicated employee with strong commitment to promoting organization and driving positive change.

Skills
  • Detail-Oriented
  • Management Staff Collaboration
  • Decision Making
  • Personal Development Sessions
  • Team Demonstrations
  • Orientation Sessions
  • Customer Service
  • Staff Development
  • Classroom Training
  • On-the-Job Training
  • New Hire Training
  • Relationship Building
  • Employee Coaching
  • Public Speaking
Experience
Manager Trainer, 01/2019 - Current
Industrial Bank Washington, DC,
  • Mentored team members to succeed and advance within department and company.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
  • Presented training information via role playing, simulations and team exercises.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Oversaw training courses and promotional paths for professionals and leaders.
  • Analyzed each department's training needs and developed new training programs based upon data collected.
  • Supervised average of 10 training specialists in many department, overseeing work, optimizing performance and motivating excellence.
  • Led trainings for up to 5 employees on weekly basis.
  • Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
  • Utilized computer technology to train new employees and provide effective onboarding.
Team Leader, 11/2018 - 12/2019
Milio's Sandwiches Waunakee, WI,
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Counted, sorted and stacked finished pieces for easy access.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
  • Adjusted machines for speed control and wood feeds to promote production of quality products.
  • Made special cuts such as grooves, bevels and miters to complete designs.
Crew Member, 05/2018 - 11/2018
SUBWAY®Restaurants City, STATE,
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed all fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned task quickly and accurately.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Restocked supplies, removed trash and cleaned areas.
  • Verified orders and bagged items for easy transport.
  • Maintained order of customer and crew member work areas.
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.
Manager's Assistant, 01/2012 - 04/2018
Braum's Ice Cream & Burger Restaurant City, STATE,
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Trained team of 10 to deliver outstanding customer service, boosting customer satisfaction ratings of 90%. or better
Education and Training
High School Diploma: , Expected in 04/2015
-
Putnam City West High School - Oklahoma City, OK
GPA:
Languages
English :
Professional:
Negotiated :
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Resume Overview

School Attended

  • Putnam City West High School

Job Titles Held:

  • Manager Trainer
  • Team Leader
  • Crew Member
  • Manager's Assistant

Degrees

  • High School Diploma

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