manager sales and customer support resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Personable Medical Assistant bringing 10 plus years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Exceeded customer satisfaction by finding creative solutions to problems.
Achieved cost-savings by developing functional solutions to problems.
Banner Health - Customer Service/ Office Manager Gilbert, AZ, 07/2019 - 01/2021
Provided exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly
Provided weekend customer service through email and phone calls
Provided oversight of daily operations of the office
Data entry of specimen requisitions and encounters in the computer
Assisting with ordering/stocking of department office/lab supplies
Trained and performed evaluations of staff
Create accounts, add test codes and DX codes
Interacted with accounts and all levels of professional, courteous, and effective manner
Helping clients with troubleshooting websites and training
Created client invoices
Resolve and document any problem specimens
Reference Lab testing orders for send outs
Helping MIRA staff with technical support and interface
Monitored daily operations and evaluated performance to proactively approach backlogs.
Isolated, identified and prepared specimens for examination.
Sanitized workstations and instruments to avoid cross-contamination.
Maintained inventory and equipment and placed orders for laboratory supplies.
Managed lab work smoothly and with reliable accuracy to meet regulatory and operational demands.
Produced and submitted laboratory documents and reports per compliance requirements.
Participated in team collaboration initiatives to plan for company's future growth.
Disposed of laboratory materials and samples using well established guidelines and instructions.
Prepared lab for daily operations by stocking materials and equipment.
Prepared specimens and forms for transport to outside laboratories.
St Therese Home Of New Hope - Medical Assistant Brooklyn Park, MN, 01/2019 - 07/2019
Helped patients by providing information, services, and assistance
Maintained medical supplies inventory
Verified patient information by interviewing patients, recording medical history, and confirming the purpose of visit
Prepared patients for examination by performing preliminary physical tests; taking blood pressure, weight and reporting patient history summary
Aided doctors by helping with office procedures (e.g., Hysteroscopy, Colposcopy, Ablation, Essure,
IUD insertion)
Secured patient information and maintained patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding
Counseling patients by transmitting physicianās orders and questions about surgery and consent forms
Maintained a safe and secure work environment by establishing and following standards and procedures
Autoclaving of equipment used for procedures.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Measured vital signs and took medical histories to prepare patients for examination.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Cleaned and maintained medical equipment following procedures and standards.
Educated patients about medications, procedures and physician's instructions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Contacted pharmacies to submit and refill patients' prescriptions.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Conducted insurance verification and pre-certification and pre-authorization functions.
Labeled and completed lab requisitions using ICD and CPT coding.
Banner Health - Medical Assistant Queen Creek, AZ, 03/2017 - 01/2019
Helped patients by providing information, services, and assistance
Maintained medical supplies inventory
Verified patient information by interviewing patients, recording medical history, and confirming the purpose of visit
Prepared patients for examination by performing preliminary physical tests; taking blood pressure, weight, and reporting patient history summary
Prepared surgical room for procedures
Counseling patients by transmitting physicianās orders and questions about medications/Insulin pumps
Calling insurance for medications/insulin pump Prior Authorizations
Keep supplies ready by inventorying stock, placing orders, and verifying receipt.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Measured vital signs and took medical histories to prepare patients for examination.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Cleaned and maintained medical equipment following procedures and standards.
Responded to patient callbacks and phone-in prescription refill requests.
Educated patients about medications, procedures and physician's instructions.
Gastroenterology Associates - Healthcare Administrator City, STATE, 08/2015 - 08/2017
Promoted excellent customer service by all levels of the staff
Scanning of medical records and billing sheets
Following up on medical clearances for surgeries
Counseling patients by transmitting physicianās orders and questions for Colonoscopy, EGD and ERCP
Scheduled surgeries by planning with the surgical center; verifying times with patients; and preparing charts and pre-admission and consent forms
Procedure recalls
Translate for the Billing department.
Vinh Tran, DDS - Dental Assistant- Weekends Only City, STATE, 08/2015 - 08/2016
Prepared patients for examination by performing X-rays and prophy cleaning
Worked chairside assisting dentist with routine cleaning and specialized procedures
Sanitation and maintenance of exam rooms and equipment.
Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Laid out dental instruments and equipment before procedures.
Educated patients on treatment procedures and post-procedure home care.
Assisted dentist during examinations by retracting patient's cheeks and tongue.
Starcare Obstetrics And Gynecology/Annandale OBGYN - Medical Assistant City, STATE, 12/2010 - 12/2014
Prepared patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature
Helped patients by providing information, services, and assistance
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