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manager sales and customer support resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.

Offering more than 37 years of progressively responsible with much experience. For many companies. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Motivated sales professional offering Number years of progressive Type experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.

Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.

Focused Job Title with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid Industry background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.

Results-driven Sales professional with deep technical acumen in Area of expertise. Offering Number-year history in leadership and sales strategy development. Drives company vision through excellent service and significant ROI performance.

Accomplishments
  • Supervised team of Number staff members.
  • Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Skills
  • Sales
  • Merchandising Knowledge
  • Sales and Marketing
  • Product and Service Sales
  • Exceptional Customer Service
  • Multi-tasking strength
  • Product promotions
  • Shipment processing
  • Cash Handling
  • Dining area maintenance
  • Job inspections
  • Cash register operation
  • Professional demeanor
  • Relationship building
  • Upselling
Work History
Manager, Sales and Customer Support, 01/2011 to 03/2015
EliorChadron, NE,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Acquired Number new customers, generating Number% of team revenue.
  • Prepared cash deposits up to $Amount with zero discrepancies.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained organized, presentable merchandise to drive continuous sales.
Chef Manager, 03/2006 to 01/2011
Mattisons City GrillCity, STATE,
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Pitched in to work line during busy periods or in place of sick employees.
  • Generated employee schedules, work assignments and determined appropriate compensation rates.
  • Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Oversaw kitchen operations for Type and Type locations.
  • Obtained fresh ingredients from local farms, including Type and Type, effectively slashing grocery costs by Number%.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Verified compliance in preparation of menu items and customer special requests.
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
  • Developed and cooked exciting, memorable dishes that brought new customers into establishment and bolstered restaurant revenues to $Amount.
  • Kept labor at or below Number% to support business profit targets.
  • Modernized Type and Type processes for kitchen staff, which reduced guest wait times and boosted daily output from Number meals to Number.
Medical Assistant , Licensed Optician, 07/1986 to 03/2005
Cohen's Fashion OpticalCity, STATE,
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures and care plan instructions.
  • Gathered forms, copied insurance cards and Action to collect patient information for billing and insurance filing.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
Associate Of Arts And Sciences: Licensed Optician. ABO NCLE , Expected in 06/1997 to Ledyard High School - Ledyard, CT
GPA:
Affiliations
  • American Marketing Association
Certifications
  • Licensed Optician - 40
  • NCLE ABO Training - 38
  • Certified Leader of Highest Sales, Cohen's Fashion Optical - 20 Yrs
  • CPSP - Certified Professional Sales Person
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Resume Overview

School Attended

  • Ledyard High School

Job Titles Held:

  • Manager, Sales and Customer Support
  • Chef Manager
  • Medical Assistant , Licensed Optician

Degrees

  • Associate Of Arts And Sciences

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