Manager Sales And Customer Support resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Goal-minded professional with 15 years of experience in Sales Executive position. Successful in cold calling, researching new markets. Eager to apply novel approaches to new business generation and customer retention.

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Account
  • Billing
  • Data entry
  • Product development
  • Insurance
  • Managing
  • Sales
  • Community service
  • Team collaboration
  • Event planning
  • Materials handling
  • Workforce Management
  • Project planning
  • Highly motivated
  • Store operations oversight
  • Administration
  • Customer Implementation
  • Management
  • Customer service
  • Designing
  • Finance
  • Inventory control
  • Recording
  • Document management
  • Public speaking
  • Progress evaluations understanding
  • Resource coordination
  • Systems and automation applications
  • Contract development and management
  • Organization
  • Quality assurance mindset
  • Problem Solving
  • Budget Forecasting
  • Staff Management
  • Experience
    12/2006 to 01/2020
    Manager, Sales and Customer Support Kroger Chicago, IL,
    • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
    • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
    • Coached team members on security risks and loss prevention to aid in mitigating store theft.
    • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
    • Trained employees on additional job positions to maintain coverage of roles at all times.
    • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
    • Facilitated month-end journal entries, account reconciliation and invoicing using Quickbooks.
    • Sold various products by explaining unique features and educating customers on proper application.
    • Recruited and hired qualified candidates to fill open positions.
    • Appraiser, Bench Jeweler, Certified Diamond Grader, Jewelry Designer, product development and account management.
    • Social media manager.
    • Lead Sales for 11 years straight.
    • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
    • Mentored team members in mastering sales techniques to consistently exceed objectives.
    11/2018 to Current
    Mentor Volunteer Perkins High School City, STATE,
    • Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
    • Recommended coping mechanisms and offered guidance to individuals dealing with intense problems.
    • Promoted parent and teacher partnerships and communications to support students educational goals.
    • Encouraged students to carefully consider career options and related academic decisions based on personal strengths and goals.
    • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
    • Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
    12/2012 to 12/2015
    PHARMACY TECHNICIAN, Certified Kroger Specialty Pharmacy City, STATE,
    • Prepared prescription transfers to other pharmacies.
    • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
    • Transmitted daily bulk orders to maintain inventory levels.
    • Flagged potential drug interactions and allergies to prescribed medications for patients of all health conditions and age ranges.
    • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
    • Used 8-point check system to verify labeled prescriptions.
    • Prepared prescription labels, promoting accuracy in medication administration and dosing.
    • Transmitted claims to insurance companies for payment and reconciled EOBs.
    • Communicated with insurance companies for billing purposes.
    • Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
    Education and Training
    Expected in 05/2015
    Bachelor of Arts: Science, Technology, And Society
    Bowling Green State University - Bowling Green, OH
    Expected in 05/2013
    Associate of Science:
    Bowling Green State University - Bowling Green, OH
    Expected in 2013
    GRADUATE: Graduate Diamonds
    Expected in 08/2013
    Certified Pharmacy Technician: Pharmacy
    Pharmacy Technician - Sandusky, OH,
    Expected in 03/2020
    Real Estate Sales:
    Hondros College Of Business - Westerville, OH

    -Boys and Girls Club Committee Award

    -Top Sales Award 2008-2020

    -Top performer/Youngest Performer in GIA Graduate Diamonds

    -Promoted Pharmacy Tech 3

    -Distinguished Honorable Award for Customer Service for Ohio's Veterans Home

    -Customer Service Award 48/50 months

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    Resume Overview

    School Attended

    • Bowling Green State University
    • Bowling Green State University
    • Pharmacy Technician
    • Hondros College Of Business

    Job Titles Held:

    • Manager, Sales and Customer Support
    • Mentor Volunteer


    • Bachelor of Arts
    • Associate of Science
    • Certified Pharmacy Technician
    • Real Estate Sales

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