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Manager/Retail Keyholder Resume Example

Resume Score: 80%

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MANAGER/RETAIL KEYHOLDER
Summary

At one point in my life I was a Gung-Ho!!! kinda guy. I was always on the go and working all the time. I held multiple jobs for a few years. One unfortunate night I suffered a Heart Attack while working. Sadly that heart attack cost me more than my income. Prior to that, my dedication to my work stood paramount. I was with Advance for close to a decade prior to such. After I got to a point to where I felt healthy enough to return to the workforce, I went back to Advance. My Loyalty is a huge part of who I am. That company has always been good to me, and I have returned such decency in return. I seek to locate a place where I can rest my hat once again. A place where I can envision a retirement and an opportunity to grow. I feel I have much to offer in my skillset, even though I feel Im half the "work-horse" I use to be.

Skills
  • RFI Scanners
  • Security systems
  • Project organization
  • Relationship development
  • Business operations
  • First Aid/CPR
  • Organization
  • Problem resolution
  • Supervision
  • Customer service
  • Inventory management
  • Team management
  • Operational improvement
  • Planning and coordination
  • Team building
  • Communications
  • ASE Certified
  • Attention to Detail
  • Loss Prevention
Experience
Manager/Retail Keyholder
Rocky Top, TN
Advance Auto Parts/Mar 2020 to Current

As a Manager / Keyholder its my job to secure daily assets. Such as Returns, Cores, Defects and all other inventory substance as well as the night deposits. I am also responsible for the cleanliness and upkeep of the store in preparation for the follow day's business. I address all warranty concerns and deescalate disgruntle situations with our customer base. Telecommunications is also a part of my job, as is all employees. I regulate our outtage/inventory needs and order the things we are lacking. Another aspect of my job is the setting of "planograms" (store inventory layouts). Working hand-in-hand with our Commerical customers is also a priviledge I have been awarded. Though, it was not due to my position as management, but my adherence to customer support and my understanding of their needs. I mainly try to ensure that each customer has the best experience possible when frequenting our facility.

Driver/Casher
Smithfield/Selma, NC
Advance Auto Parts/Sep 2019 to Mar 2020

My Job as the Driver was to ensure the timely and accurate delivery of each of the customer's orders. Following all the guidelines of the motor vehicle policy. Essential part of this job was ensuring accurate part picking upon receiving the order.

The cashier's Job is to be the face of the store. To greet and excel at making the customer have the best experience possible. Digging deep into the root of their issues and solving any and all problems they might have. In all cases available, placing the perfect part into the hands of the customer based on their needs.

Retail Parts Professional
Lake City, TN
Advance Auto Parts/Jun 2007 to Nov 2017
  • Took inventory of stock and replenished with current merchandise from weekly inventory. Shipped and labeled all defective and returned inventory back to the warehouse.
  • Sought out new ways to better serve the customer base. Implimenting new techniques to increase sale opportunities.
  • Assisted in the inventory layout resets. As well as creating a few of my own to better serve the employee base to allow for quicker and more accurate part selection when assisting our customers.
  • All Duties of the Keyholder as well as the regular Employee.
  • Responsible for telecommunications and conference call when ever the GM was unable to attend such. (Rare occasions, but when there was no GM, I was the one who took these roles.)
Senior Counselor
Norris, SD
Norse Academy/Nov 2008 to Jan 2015
  • Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy.
  • Counseled clients to help each understand and overcome personal, social and behavioral problems.
  • Developed comprehensive treatment plans focusing on accurate diagnosis and behavioral treatment of problems.
  • Created and reviewed reports to determine effectiveness of counseling program and make improvements.
  • Evaluated patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
  • Diagnosed mental health, emotional disorders.
  • Collaborated with prescribing professionals to get patients necessary medications.
  • Organized treatment projects that focused on problem solving skills and creative thinking.
  • Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Documented all patient information including service plans, treatment reports and progress notes.
  • Directed emergency response in crisis situations to diffuse tensions and prevent violence.
  • Trained and supervised incoming Residential Counselors.
  • Monitored behavior in individual and group sessions and intervened when necessary.
Education and Training
High School DiplomaCampbell County Comprehensive High SchoolMay 2005Jacksboro, TN
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Advance Auto Parts
  • Norse Academy

School Attended

  • Campbell County Comprehensive High School

Job Titles Held:

  • Manager/Retail Keyholder
  • Driver/Casher
  • Retail Parts Professional
  • Senior Counselor

Degrees

  • High School Diploma

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