Manager Retail Customer Experience resume example

• Supported guests by gathering information pertaining to reservations or requests, and increased customer service ratings through personable service.
• Prepared and hosted weekend brunch, paying close attention to special needs or wants
• Booked individuals and large groups for weddings, seminars, conferences and other events, and used a consultative sales approach to understand customer needs and recommend relevant offerings.
• Utilized established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.

• Greeted each customer with prompt and polite support in-person, via email and via telephone, and promoted customer loyalty and consistent sales by delivering friendly, personal service and knowledgeable assistance.
• Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
• Interfaced with gallery art director, artists, print producer, picture framers and retail vendors to anticipate customer satisfaction and have the ability to recommend relevant offerings.
• Produced and hosted monthly opening receptions and weekly Friday night local community ‘Art Night', featuring artist demonstrations, live entertainment and refreshments, and collaborated on special events with the Lahaina Restoration Foundation, the Maui Arts League and Maui Plein Air Painting Invitational, and The Ritz-Carlton Kapalua.

• Managed event logistics, production, and operations for wellness courses and yoga teacher trainings, workshops and retreats, and live performances.
• Created schedules, planned and implemented timelines for weddings, and large-scale events such as concerts, conferences, trade shows, galas and high-profile fundraisers.
• Engaged with customers from event inception to understand scopes of work, establish budget administration, determine timelines, and ongoing to streamline event efficiencies by accurately coordinating and managing customer itineraries.
• Fulfilled contractual obligations such as coordinating talent, support staff, vendor services and volunteers, by skillfully calculating accounting, inventory, registration and sales, and by maintaining a high quality of communication between florists, photographers, videographers, musicians, officiants, and ceremony participants throughout rehearsals and pre-ceremony, ceremony and reception events.

Partial List of Past Clients include:

The Open Center https://www.opencenter.org , Omega Institute https://www.eomega.org , Gabrielle Roth and the 5Rhythms https://en.wikipedia.org/wiki/Gabrielle_Roth , YogaWorks https://www.yogaworks.com , intenSati https://patriciamoreno.com/intensati , Tibet House https://tibethouse.us , in venues such as Madison Square Garden https://www.msg.com/madison-square-garden , Christie’s https://www.christies.com , Jacob K. Javits Convention Center https://www.javitscenter.com , and private spaces from farmhouses to lofts.