manager project manager resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Dedicated and results-driven Healthcare IT professional with a strong record of success deploying enterprise systems (CVIS, PACS, EMR, HIS) to the healthcare industry. Outstanding verbal and written communicator able to direct and motivate cross-functional teams, orchestrate collaborative efforts and drive new technologies using proven competencies including:
Relationship Management
Project Management
Process Improvement
Solution Delivery
Methodologies/Tools
Agile Project and Product Management (SDLC).
Business Process and Requirements Analysis (BPR), Change Control, ITIL.
Sales Force,
Visio, SmartSheet, Service Now. MS Office suite, FileMaker
Pro, OneNote, Team Forge, JIRA, Crystal Reports, SharePoint, Lotus Notes, HackPad, Mindmeister.
Professional Experience
Manager/Project Manager, 11/2014 - Current Clarity Software Solutions Inc – City, STATE,
Lead a team of project managers dedicated to deploying customer-facing health plan software initiatives (SaaS); a HIPAA-compliant (ISO27001) application used to support health insurance transactions.
Carry out kick-off client meetings to review SOW, set clear expectations of project deliverables, timelines, project roles, scope, key areas of engagement (AOE), risk mitigation and 'go-live'.
Provide regular client application presentations on key features and application training.
Oversee client project status to set overall expectations and client satisfaction.
Effectively align both internal and external resources to ensure project goals are met for each project phase and tracked to 'go-live'.
Actively participate in process improvement initiatives that maximize customer satisfaction and improve the efficiency of the team.
Post Market/QA Manager, 07/2007 - 06/2015 AGFA Healthcare – City, STATE,
Led the investigation and management of post-market product defects in support
of the cardiovascular information systems (CVIS) product suit, a
diagnostic imaging medical device installed in over 600 cardiovascular centers world-wide.
Managed the Product
Quality Review team (PQR), a cross-functional
team (Support,
Engineering, Service, Quality, Clinical)
assigned to research and resolve
critical product
defects in the
marketplace.
Spearhead
meetings to help the PQR team stay committed to product improvements deadlines
and to ultimately deploy improvements for a better end user experience and
customer satisfaction.
Performed monthly trending
analysis to track evidence
of reoccurring product
defects, outcome, resolution, customer communication and closure.
Provide input to R&D
on customer issues, reported product defects, and provide weekly/monthly reports.
Managed and directed large-scale cardiovascular information systems (CVIS/PACS) deployments, from inception through deployment including resource allocation, hardware/software installation, staff training and customer communication.
Responsible for multi-phase deployments including initial site analysis, customer kick-off, coordinating and planning hardware installation, customer training and system 'go-live'.
Work closely with customers to carry-out project phases including interface configuration (e.g., HL7, HIS, ADT, outbound), VPN configuration, hardware and software installation and client training for 'go-live'.
Provided on-site and/or remote customer support during project application deployment to spearhead customer inquiries and troubleshooting.
Spearheaded customer documentation to maximize awareness of the cardiology clinical workflow using the imaging and reporting product suite.
Education and Training
Bachelor of Arts: Communication, Expected in - University of Rhode Island - Kingston, Rhode Island GPA: Status - Communication
: Certificate: Project Management, Expected in - Bryant University - Smithfield, RI GPA: Status -
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