LiveCareer-Resume

manager on duty resume example with 9+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Talented team leader, with exceptional planning and organizational skills. Patient and diligent trainer and mentor with exceptional management abilities. Experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in adopting and utilizing best practices as well as regulatory requirements of industry operations. Experience with business planning and day-to-day problem-solving, using a analytical approach. Resourceful team player offering history of success coordinating and monitoring operations across various departments with responsibility overseeing 100 employees. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Skills
  • Strategic planning
  • Staff Management
  • Policies and procedures
  • Microsoft Word, Excel, and PowerPoint
  • Coaching and mentoring
  • Staff scheduling
  • Written and oral communication
  • Guest experiences and accommodations
Work History
08/2017 to 02/2022 Manager on Duty County Of Roanoke Virginia | Roanoke, VA,
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
09/2016 to 02/2022 Banquet Manager Levy Restaurants, Inc. | Dallas, TX,
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established time-frames.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Directed and managed events for up to 800 guests.
  • Managed cash and credit transactions from costumers to maintain accurate records.
09/2015 to 10/2017 Restaurant Manager Jack In The Box, Inc. | Ada, OK,
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained and supervised staff.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
09/2012 to 10/2015 Banquet Supervisor Clubcorp Club Operations, Inc. | Concord, OH,
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Directed and managed banquet functions for 1 to 800-person multiple events.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Supervised and mentored kitchen and serving staff.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Education
Expected in 01/2010 Associate of Applied Science | Food Service & Hospitably Management Pennsylvania Highlands Community College, Johnstown, PA GPA:
Expected in 06/2007 High School Diploma | Greater Johnstown Senior High School, Johnstown, PA GPA:

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Resume Overview

School Attended

  • Pennsylvania Highlands Community College
  • Greater Johnstown Senior High School

Job Titles Held:

  • Manager on Duty
  • Banquet Manager
  • Restaurant Manager
  • Banquet Supervisor

Degrees

  • Associate of Applied Science
  • High School Diploma

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