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Manager Office Of Financial Aid Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of financial aid operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Proficient Financial Aid Advisor well-versed in program options and regulatory requirements for student assistance. Well-organized and hardworking with good grasp of related paperwork and processes. Accomplished financial aid administrator with experience managing and motivating professionals and support staffs. Focused on delivering decisive, forward-thinking and positive team leadership to enable success with effective workflows. Equips employees to meet goals by building collaborative and skill-based culture. Successful at working with students and families to examine options, complete paperwork and pursue financial assistance for education. Familiar with required documentation. Compassionate Financial Aid Officer with over 25 years of helping students reach full potential through education. Eager to connect prospective applicants with underutilized governmental and private aid programs. Dedicated to enhancing institutions' incoming student body diversity by maximizing financial contributions for deserving students. Talented administrative and customer service professional knowledgeable about financial aid. Excellent problem-solving, relationship-building and communication skills. Offering over 25 years of related experience.

Skills
  • Staff Management
  • Strategic Planning
  • Operations management
  • Budgeting
  • Regulatory understanding
  • Program options
Work History
Manager, Office of Financial Aid, 2006 to 2016
Brown University Providence, RI,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Achieved or exceeded financial enrollment goals.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving results.
  • Maximized performance by monitoring daily activities and mentoring team of professional and support staffs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Directed staff of personnel and managed budget.
  • Applied performance data to evaluate and improve operations and forecast needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Established and administered annual budget with effective controls.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Prepared and recommended long-range plans for development of financial aid department.
  • Evaluated report data to proactively adjust and enhance office operations.
  • Cross-trained existing employees to maximize team agility and performance.
Associate Director Financial Aid, 2001 to 2006
Community College Of Philadelphia City, STATE,
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Provided financial aid counseling to enrolled and prospective students.
  • Collaborated with community-based organizations to increase economic diversity of applicant pools.
  • Assisted in development of student financial aid plans and packages.
  • Communicated with prospective students to illustrate available financial aid opportunities .
  • Communicated with prospective students to illustrate available financial aid opportunities .
  • Monitored financial aid award notices for accuracy .
  • Presented financial aid workshops to help groups of students and parents navigate process.
  • Counseled students and parents about financial aid options and program details.
  • Advised students in making academic decisions, including details regarding registration and billing.
  • Led social media outreach programs, informing prospective students of available financial aid programs.
Assistant Director, 1988 to 1999
University Of Pennsylvania City, STATE,
  • Reviewed initial financial aid applications for accuracy and compliance with university, state and federal reporting standards.
  • Led social media outreach programs, informing prospective students of available financial aid programs.
  • Provided financial aid counseling to enrolled and prospective students.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Collaborated with community-based organizations to increase economic diversity of applicant pools.
  • Monitored financial aid award notices.
Education
Bachelor of Arts: , Expected in 01/1987
to
Rutgers University - Camden, NJ,
GPA:

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Resume Overview

School Attended
  • Rutgers University
Job Titles Held:
  • Manager, Office of Financial Aid
  • Associate Director Financial Aid
  • Assistant Director
Degrees
  • Bachelor of Arts

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