Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

  • HIPAA Guidelines
  • Patient Advocacy
  • Emergency Readiness
  • Organizational Goal Development
  • Resource Allocation
  • Data Analysis
  • Critical Thinking
  • Verbal and Written Communication
  • Time Management
  • Employee Training Program
Work History
Manager of Patient Experience , 03/2018 to Current
Rogers Memorial HospitalBrown Deer, WI,

-Provide maeningful, real-time service excellence coaching to all Norhtern Dutchess Hospital staff.

-Assist nursing to support leadership in identifying process improvement opportunities.

-Promote teamwork and positive patient perception through implementation of manageing ip techniques.

-Ensures the prioritizationof conflict efforts when patients are near end of life and family is grieving.

-Regulary attends, participates and/or coordinates deparment mettings.

-Provided information to the patient and their families regaring hospital polices, procedures , and services.

-Conducts patient raounding

-Collecting, organizing, and trending data.

-Actively track HCAHPs and posts scores on every nursing unit.

-Reports accidents, near misses, or non-conformites and ensures the correct completion of risk forms.

-Built strong relationships across Nuvance Health.

-Attention to detal and strong organizational and follow-through skills.

-Complaints, Grievances, and complete investigations.

-Formation of PFAC (Patient and Family Advisory Council at Northern Dutchess Hospital.

-Discharge call backs

-Emotional Outreach calls to family members when visitation was paused.

-Ability to multi-task

-Excellent custommer service and de-esculation skills.

Registered Nurse, 07/2014 to 03/2018
North Shore Healthcare Support CenterAshland, WI,

Dedicated, compassionate, knowledgeable, and efficient Patient centered healthcare professtional. Registered nurse with critical thinking skills and passion for the profession I'm available to provide safe and comprehensive care to patients on a very busy Medical Surgical Unit.

  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Managed care from admission to discharge.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.

-Work as part of a cohesive team within a 40-bed Medical Surgical Telemetry Unit primarily focusing on cardica and post sugical patients.

-Preform initial general and surger-specific post - op assessments.

-Work with Physicans to plan, implemenet, and evaluate the plan of care for patients of all ages.

-Check the vital signs, dressings, drains, pain, urine output, and IV sites. Assess confusion levels through direct interviewing. Monitor for bleeding, anomilies and complications.

-Utilize clinical skills to remove sutures, staples, administer medications and injections, preform venipuncture, administer IV therapy, provide wound care, tests glucose levels, and notify the physcian of patients condition,c hanges, and abnormal lab results.

-Utilize 12 lead EKG

-Administer care for patients post TEE, cardiac catheterization, I.C.D,pacemaker and stress tests.

-Educate patients and families regarding patient rights, diagnosis, treatment options, disease process, and self-management.

-Effective interpersonal skills, able to show empathy and compassion to all patients while relating to their verbal and non-verbal needs.

-Electronic Medical Record (EMR)

-PYXIS medication adminstration.

-Uses nursing process to provide all evels of patient care.

-Implement nursing interventions to achieve process towards expected patient outcomes or to stabilize patient's condition and/or prevent complications.

-Provide comprehensive instruction on discharge to sustain contunity of care upon discharge.

Licensed Practical Nurse, 06/2002 to 06/2013
Rwj BarnabasLakewood/Forked Rive, NJ,
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Cared for wounds, provided treatments and assisted with procedures.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Collaborated with Registered Nurse to assess patient needs, plan and modify care and implement interventions.
  • Comforted and counseled patients and families throughout care process.
  • Performed functional assessments for admission and discharge.

-Prepared and adminstered controlled substances, via oral, sublingual, intredermal, subqutaneous, and inhalation routes.

-Utilized aseptic and clean technique to provide sterile wound care and dresing applications.

-Preformed fuctional assessments and physical examinations for patients upon admission and discharge and report changes in patient codition to ensure that issues requiring immediate attention were addressed.

-Would oversee CNA's duties, delegate shift assignments, chart shift events, and communicate with RN supervisor and physcians to ensure adequate coverage was maintained for the floor to maintain a safe working environment .

-Establish and maintain open communication between healthcare team and patients.

Patient Care Technician, 10/2001 to 06/2002
Northern Dutchess HospitalCity, STATE,
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Collected and transported specimens to prepare for lab testing.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Answered patient assistance calls, assessed needs and offered qualified support.

-Observing and reporting any minor change in the patient's mental, physical, home situation, and emotional condition to the designated nurse.

-Assisting in routine maintenance of a safe and healthful environment.

: , Expected in
Columbia Greene Community College - ,
: Nursing , Expected in
Utica College - Utica, NY
: Licensed Practical Nurse , Expected in 06/2022
Dutchess County BOCES - Poughkeepsie, NY,
Associate of Science: Nursing , Expected in 05/2014
Maria College of Albany - Albany, NY
  • Registered Nurse License # 672857-1
  • ONC, Orthopedic Nurse Certification
  • BLS Basic Life Support
  • ACLS Advanced Cardiac Life Support

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School Attended

  • Columbia Greene Community College
  • Utica College
  • Dutchess County BOCES
  • Maria College of Albany

Job Titles Held:

  • Manager of Patient Experience
  • Registered Nurse
  • Licensed Practical Nurse
  • Patient Care Technician


  • Associate of Science

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