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manager of organizational development resume example with 15 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Enthusiastic, collaborative learning and talent development professional with demonstrated experience leading employee development, culture initiatives, instructional design, facilitation, performance, organizational learning, and talent and leadership development capacities.


Strategic advisor serving business partners to help organizations meet strategic objectives, while developing individuals to be successful in their current and future roles.

Skills
  • Talent Development and Performance Management
  • Leadership and Functional Competency Modeling
  • Organizational Development and Consulting
  • Coaching, Succession, and Career Planning
  • Employee Engagement and Retention
  • Strategic Leadership Development and Supervisor Skills
  • Operational Training and Learning Programs
  • Organizational Learning & Professional Development
  • Adult Learning Principles and Instructional Design Techniques
  • New Employee Orientation and Onboarding
  • Cultural Awareness and Change Management Programs
Education
SAINT JOSEPH’S UNIVERSITY Philadelphia, PA, Expected in 05/2019 Master of Science : Organizational Development and Leadership - GPA :
ALBRIGHT COLLEGE Reading, PA, Expected in 12/2016 Bachelor of Science : Organizational Behavior and Applied Psychology - GPA :
NORTHAMPTON COMMUNITY COLLEGE Bethlehem, PA, Expected in 12/1992 Associate of Applied Science : Hospitality and Travel Management - GPA :
Work History
CAVA, INC - Manager of Organizational Development
City, STATE, 01/2022 - Current
  • Organizational and Talent Development - Lead organization development initiatives across organization, including company-wide competency model roll-out for all stages of employee life cycle; Expand new hire onboarding process
  • Learning and Leadership Development - Launch leadership and professional development to organization; Coach managers and high potential team members; Facilitate new leader assimilation to increase team/leader effectiveness
  • Workforce and Career Planning - Create career path model; Facilitate performance management initiatives; Revise talent profiles for succession modeling and career progression
  • Organizational Culture and Employee Engagement - Facilitate company-wide organizational culture survey for both corporate and field employees; Lead pulse surveys and provide data-driven feedback to senior leaders
  • Strategic advisor and business partner - Serve as advisor to HR Business Partners and department leaders regarding organizational development needs, including individual coaching, assessments and 360s, team dynamics Devised and optimized human resources processes, practices and program initiatives.
Hershey Entertainment And Resorts - Manager of Learning and Development
City, STATE, 03/2019 - 12/2021
  • People Leadership - Led team to accomplish corporate-wide training and development initiatives across all divisions, partnering with hotel, restaurant, and amusement park operations
  • Learning and Talent Development - Enhanced new-hire onboarding program; Introduced video and virtual learning programs across entities; Created and facilitated train-the-trainer programs to operational trainers; Administered compliance training programs
  • Leadership Capacity - Built and facilitated Fundamentals of Supervision course; Designed Leadership Academy; Redesigned and facilitated Character-Centered-Culture professional development training classes for all full-time employees
  • Organizational Effectiveness - Supported organization-wide Employee Engagement initiative and action planning for managers; Provided individual or team coaching; Served as strategic partner for training initiatives
Listrak - Manager of Leadership and Organization Development
City, STATE, 11/2016 - 03/2019
  • Training and Learning - Facilitated company-wide needs assessments to uncover organizational training needs; Led organization-wide employee and leadership development programs; Developed and facilitated new employee onboarding program for all new hires; Designed and built training and development framework that align to organization’s initiatives
  • Coaching and Mentoring - Implemented Leadership Mentoring Program to enable learning culture; Served as Coach and Mentor for emerging and existing leaders • Internal Leadership and Org Development Consultant - Provided internal consulting, partnering with leaders to implement variety of training/organizational development strategies which aligned to strategic plans; Coordinated and led annual Executive Retreat; Facilitated and administered Best Places to Work in PA Organizational Survey
Auntie Anne's Inc (Focus Brands) - Training Manager, Learning/Leadership Development
City, STATE, 09/2007 - 11/2016
  • Leadership Capacity - Conducted corporate leadership and brand culture training for new franchisees from across country; Developed and led sessions on Interviewing, Onboarding, Training, Retention, Performance Management, Coaching, Leadership
  • Learning and Professional Development - Led Learning & Development function for corporate office, supporting 100 corporate employees; Applied adult learning and performance expertise to assess behavioral issues impacting work performance; Designed and facilitated professional development courses for corporate employees, including Presentation Skills, Communication, Change Initiatives, Speaking and Listening, Coaching
  • Regional Management Training - Planned and delivered Regional Management Training for up to 600 store managers and high potential team members, in up to 26 cities annually; Built and facilitated field and management training to enhance participants' skills
  • Operational Training Tools and Systems - Created operational training resources supporting 1500 domestic field locations; Administrator of DiscoverLink (Learning Management System) and PlayerLync (Mobile Content Management) applications; Ensured compliance training is accurate and complete
Certifications and Systems

Certified to Train/Facilitate: • The 7 Habits of Highly Effective People (Franklin Covey) • The 5 Choices to Extraordinary Productivity (Franklin Covey) • Situational Leadership II (Blanchard) • The Leadership Challenge (Kouzes/Posner) • AchieveGlobal – Leadership & Customer Service Programs • DDI Learning and Leadership Programs • Denison Organizational Culture Survey • Team Effectiveness Survey (AIIR Consulting)


Knowledge and Experience with: E-Learning / Video Creation Programs, including as Articulate Storyline, Adobe Captivate, Vyond; Learning Management Systems (LMS), including Litmos, DiscoverLink, Docebo, and internal-built systems; Mobile Learning Platforms, such as PlayerLync and Inkling; Employee Survey Platforms, such as Perceptyx, Denis

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Resume Overview

School Attended

  • SAINT JOSEPH’S UNIVERSITY
  • ALBRIGHT COLLEGE
  • NORTHAMPTON COMMUNITY COLLEGE

Job Titles Held:

  • Manager of Organizational Development
  • Manager of Learning and Development
  • Manager of Leadership and Organization Development
  • Training Manager, Learning/Leadership Development

Degrees

  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science

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