Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.
Skills
Vendor Relations
Decision Making
Project Management
Hiring and Training
Problem Resolution
Strategic Thinking
Contracts Administration
Cost Control
Team Building
Service Billing Arrangements
Documentation and Reporting
Managing Operations and Efficiency
Customer Needs Assessment
Experience
Manager of Operations and Customer Relations, 01/2020 to Current Pacific Asian Consortum In Employment (Pace) – Los Angeles, CA,
Described benefits and technical components of the product manufactured by the company to customers and facilitated smooth purchases.
Consulted with customers to resolve service and billing issues.
Upheld privacy and security requirements for customer information.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Informed customers about billing procedures, processed payments and provided payment option setup assistance when setting up new contracts.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Oversaw sales and marketing operations while developing strategic partnerships.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Automated office operations, managed client correspondence and tracked records.
Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
Teacher, 04/2018 to 12/2019 Parent Child Incorporated – City, STATE,
Built and strengthened positive relationships with students, parents and teaching staff.
Differentiated instruction according to student skill level.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
Worked outside normal hours to be available to answer parent and student questions.
Encouraged student critical thinking and discussion using variety of teaching techniques.
Graded student papers and assignments to track student progression.
Utilized behavior management skills to foster environment conducive to student learning.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Supervised students throughout day, both in classroom and outside during breaks.
Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
Met with parents and guardians to discuss students' progress and areas requiring improvement.
Provided positive and welcoming experience when collaborating with adults and children.
Remained calm and patient in student interactions to support individual growth and development.
Participated in educational workshops to learn new techniques to bolster student participation in class.
Observed fellow educators in classroom to learn new teaching techniques.
Led students through safety procedures for active shooter and fire drills.
Manager of Operations and Customer Relations, 07/2014 to 04/2018 DIAMOND SHIELD FORTIFIER – City, STATE,
Described benefits and technical components of the product manufactured by the company to customers and facilitated smooth purchases.
Consulted with customers to resolve service and billing issues.
Upheld privacy and security requirements for customer information.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Informed customers about billing procedures, processed payments and provided payment option setup assistance when setting up new contracts.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Oversaw sales and marketing operations while developing strategic partnerships.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Automated office operations, managed client correspondence and tracked records.
Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
Education and Training
Child Development Associate: Early Childhood Education, Expected in 10/2018 Care Courses - Online, GPA:
High School Diploma: , Expected in 12/2006 Academy of Creative Education - San Antonio, TX, GPA:
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