Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications

* 20 years of experience in grocery retail operations with 10 years in systems related project management * Retail experience includes in-store operations and management, special projects management, enterprise level store operations and technology support project management, store level business systems development and implementation * An organized and detail orientated manager, able to prioritize and delegate tasks as needed, to effectively ensure timely project completion within a team environment * Planned, directed, and managed designated retail projects including implementation of Fuel POS development, Store POS development and maintenance and coordination of marketing programs delivered through POS and other customer facing technology * Managed business process engineering to determine standard operating procedure and best practices for implementation in host and store level systems * Experience in intercompany and international system development in a team oriented environment

Manager of Non Perishable Store Replenishment Systems, 01/2010 to Current
Ahold USA RetailCity, STATE,
* Forward-looking area of the IM organization charged with developing the technology road maps for the retail arena * Conduit between the IM and Business teams, designed to interact with the retail store operations team to determine business technology needs and then coordinate within the IM arena to facilitate demand planning and execution of the technology road maps developed * Manage technology roadmaps for business towers as well as be primary contact for divisions, providing prioritization that aligns IM and operations * Daily management of corporate level Computer Assisted Ordering (CAO) system implemented in 580+ store locations * Manage development cycle to enhance the CAO system to support the evolving needs of the business environment and prepared additional system enhancements needed to install an additional 180+ stores in the Carlisle Division * Management and evaluation of seasonal sales variations and seasonal sales trends to ensure greater ordering accuracy during peak seasonal changes * Provide operational and system support for 12 regional store replenishment managers assisting in issue research and resolution, local system parameter adjustments for meeting local competitive needs and corporate support for system management of new store and remodel activity * Work with cross functional corporate teams to ensure maximum accuracy, efficiency and effectiveness of the CAO system by implementing controls and processes that ensure accurate data integrity of system inputs
Customer Service Manager (CSM) / Non Perishable Manager (NPM), 01/2000 to 01/2002
Stop And Shop SupermarketCity, STATE,
* Management, development, implementation and support of store level technology applications such as Point of Sale Systems and Electronic Funds Transfer (EFT) * Development and management of statistical modeling tool used in forecasting front end lane count requirements based on customer demand data * Negotiate vendor contracts and manage vendor service and support of software/hardware for the highest level of store support possible while minimizing company overhead and costs * As CSM accountable for daily Front End and Cash Office operations including ensuring the highest levels of customer service; as NPM accountable for daily operations of Grocery, General Merchandise, Health and Beauty Care, Frozen and Dairy Departments * Other responsibilities include recruitment, hiring, orientation, people development, diversity and labor relations, sanitation and safety, merchandising and department presentation
Master in Business Administration: Business Administration, Expected in 2006
Suffolk University - Boston, MA
2006 Suffolk University Boston, MA * Master in Business Administration * Graduated summa cum laude * Inducted into Beta Gamma Sigma International Honor Society
Bachelor of Science: Business Administration, Expected in 1999
Eastern Nazarene College - Quincy, MA
1999 Eastern Nazarene College Quincy, MA * Bachelor of Science in Business Administration * Graduated magna cum laude * Inducted into Phi Delta Lambda National Honor Society
Professional Affiliations
Inducted into Phi Delta Lambda National Honor Society
  • Graduated magna cum laude
  • Inducted into Phi Delta Lambda National Honor Society
  • Graduated summa cum laude
  • Inducted into Beta Gamma Sigma International Honor Society
Front End, Contracts, Eft, Forecasting, Of Sale, Point Of Sale, Project Manager, Statistical Modeling, Vendor Agreements, Vendor Contracts, Operations, Business Consultant, Integration, Integrator, Retail, Retail Marketing, Adjustments, Data Integrity, Ordering, Sales, Sales Trends, System Management, Accountable For, Cash, Customer Service, Customer Service Manager, Merchandising, Receptionist, Recruitment, Retail Sales, Sanitation, Best Practices, Detail Orientated, Fuel, Maintenance, Marketing, Pos, Process Engineering, Project Management, System Development, Systems Development

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School Attended

  • Suffolk University
  • Eastern Nazarene College

Job Titles Held:

  • Manager of Non Perishable Store Replenishment Systems
  • Customer Service Manager (CSM) / Non Perishable Manager (NPM)


  • Master in Business Administration
  • Bachelor of Science

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