manager of customer experience and sales resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Goal-oriented manager with distinguished experience in retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Skills
Inter-department collaboration
Training and mentoring
Training and development
Business administration
Schedule Management
Sales proficiency
Customer Relations
Presentation design
Research and due diligence
Work History
07/2020 to CurrentManager of Customer Experience and SalesBelk | Cullman, AL,
Established performance and service goals and held associates accountable for individual performance.
Organized daily workflow and assessed appropriate staffing to provide optimal service.
Developed new employees and on-going performance assessment of current employees.
Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Performed duties and provided service in accordance with established operating procedures and company policies.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Created customer support strategy for team of Number to increase Type customer retention by Number%.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Made customers aware of current and new programs and services.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Conducted ongoing staff development to help employees achieve growth within job roles.
Coached Number sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings Number%.
Delivered in-depth information on product features so customers could make educated decisions before purchase.
Maintained company's visual merchandise standards through general housekeeping, including Action and Action.
Provided strong service to customers, increasing customer loyalty Number%.
Mentored and trained Number sales associates for two store locations.
Planned and prepared work schedules to assign Number-member team to specific tasks.
Drove team revenue totals by bringing in over $Amount in sales.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Answered product questions with up-to-date knowledge of sales and store promotions.
Submitted reports to senior management to aid in business decision-making and planning.
Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Trained team members in successful strategies to meet operational and sales targets.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Mentored Number-member sales team in applying effective sales techniques and delivering top-notch customer service.
Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Liaised between customers and organization with particular focus on working with sales department.
Developed documentation and logs of implemented solutions and generated and submitted Timeframe reports.
Created customer support strategy for team of Number to increase Type customer retention by Number%.
04/2019 to 07/2020Visual ManagerLkq Corp | Sun Valley, CA,
Managed analytical reports to identify and track sales activities and customer trends.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Educated customers on promotions to enhance sales.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Trained team members in successful strategies to meet operational and sales targets.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Increased visual impact and sales Number% through optimal arrangement of mannequins, fixtures, walls and tables.
02/2015 to 04/2019Sales SupervisorMacy's | City, STATE,
Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets.
Oversaw frequent store recoveries to keep sales floor organized and presentable.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Effectively coached team members to reach weekly and monthly sales goals.
Trained team members in successful strategies to meet operational and sales targets.
Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Monitored daily sales operations and served as informational and procedural resource to team members.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Developed sales strategies and established procedures for new employees.
Submitted reports to senior management to aid in business decision-making and planning.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Administered performance reviews and held workshops to improve performance of team.
Promoted exceptional customer service by engaging clients on sales floor.
Education
Expected in 05/2005 to to High School Diploma | Taylor County High School, Butler, GAGPA:
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