Versatile IT management professional with over a decade of success optimizing IT infrastructures and systems functions, supporting attainment of corporate objectives. Strategic in driving excellence in IT data centers, security, disaster recovery, and business continuity - minimizing issues and ensuring top quality services. Continuously improves IT policies, procedures, security, and frameworks - teaming with senior leaders to generate feasible plans. Builds and leads talented teams dedicated to surpassing expectations.
Spearhead management and support of IT infrastructure with approximately 95 users, covering IT data centers, security, disaster recovery, business continuity, servers, telephone systems, network, helpdesk, and middleware engineering/operations. Coach and coordinate teams, including systems administrators. Plan and administer $800K annual budget with focus on quality service delivery. Serve as internal auditor focused on security issues, training staff and overseeing proper implementation of security policies/procedure organization-wide. Manage HIPAA and PCI DSS compliance programs. Coordinate all aspects of software and hardware assets management, including inventory definition, deployment, configuration, and retirement.
Oversaw support team of 15 specialists, delivering Tier 1, Tier 2, and Tier 3 services while managing rotating portfolio of 45+ projects. Functioned as key liaison for high-level, time critical, or sensitive issues.
Provided 24/7 support and management of IT systems, including Active Directory, Group Policy, File/Print sharing, WSUS, SQL, and DNS.
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