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Manager Resume Example

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MANAGER
Summary

Driven Technician bringing 2 years of overall experience directing high-producing teams while developing employee loyalty. Organized professional experienced in streamlining production processes. Areas of expertise include troubleshooting, preventive maintenance and waste elimination.

Skills
  • Staff development
  • Workforce Management
  • CRM
  • Project management
  • Issue and conflict resolution
  • Sales Techniques
  • Salesforce Management
  • Marketing
  • Work ethic
  • Data management
  • Training & Development
  • Problem resolution
Experience
AutoZone | Newcastle, OKManager12/2020 - Current
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Facilitated month-end journal entries, account reconciliation and invoicing using Z-net.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Cross-trained in every store role to maximize operational knowledge.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Inputted customer data into Z-Net system, safeguarding financial and personal information to avoid breaches.
U.S. Army | Tulsa, OKAircraft Maintenance Technician09/2019 - 10/2020
  • Evaluated and repaired air handling and hydraulic systems.
  • Removed aircraft parts such as engines, pumps and landing gear.
  • Performed troubleshooting procedures to find root causes of faults.
  • Completed scheduled and unscheduled safety and performance assessments.
  • Performed maintenance services such as lubricating components.
  • Cultivated safe and organized work area by maintaining active control over tools and equipment and retaining FOD awareness at all times.
  • Supervised and completed flight line foreign object prevention walks.
  • Executed corrosion control and inspection duties with minimal supervision.
  • Oversaw inventory usage and executed replenishment duties when needed.
  • Maintained aircraft environmental systems, oxygen systems, fire extinguishing systems and utility systems.
  • Completed over 50 aircraft repair work orders each quarter.
  • Recorded all maintenance performance in aircraft logbooks and completed other paperwork requirements as needed.
  • Maintained updated part knowledge through Technical Manuals and Technical Bulletins.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Collaborated with others to discuss new employement opportunities.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
Ace Hardware | Blanchard, OKAssociate03/2017 - 10/2017
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Assisted teammate with sales-processing tasks to meet daily sales goals.
Blanchard Auto | Blanchard, OKTechnical Lead03/2015 - 02/2017
  • Integrated new technologies to meet area requirements.
  • Managed diverse projects, including expense tracking, schedule coordination and performance assessments.
  • Devised technology-based solutions to meet range of operational needs.
  • Expanded systems with new features and structural components.
  • Kept resources current, organized and maintained in optimal condition.
  • Troubleshot and resolved problems with programs and systems.
  • Coordinated installation of updated computer programs and systems.
  • Executed and implemented solutions on time and within budget constraints while ensuring high levels of service throughout the process.
  • Suggested product offerings and technology upgrades to customers to improve overall end product.
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore healthy working order.
Education and Training
Blanchard High School | Blanchard, OKHigh School Diploma05/2018
Advanced Individual Training | Fort Eustis, VAMilitary Training in Aircraft Maintenance11/2018
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Resume Overview

Companies Worked For:

  • AutoZone
  • U.S. Army
  • Ace Hardware
  • Blanchard Auto

School Attended

  • Blanchard High School
  • Advanced Individual Training

Job Titles Held:

  • Manager
  • Aircraft Maintenance Technician
  • Associate
  • Technical Lead

Degrees

  • High School Diploma
    Military Training in Aircraft Maintenance

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