Expert manager with 19 years of experience dedicated to Operations in field of Information Technology Strong communication, coaching, and facilitation skills for diverse resources and strategic objectives Extensive involvement in all levels of program development, risk management and process improvements Proven ability to manage multiple projects while meeting challenging deadlines Managed and deployed teams and systems for implementation for domestic and international customers Champion of process efficiencies, value add strategies, and expectations and accountability leadership
Staff Management (62 FTE)
Agile, Lean and Six Sigma Methodologies
Earned Value Strategies
Risk Identification, Analysis
Cost/Benefit Leadership (Hands on)
Market Surveys and Capabilities Analysis
Microsoft Office and Project (Excel Expert)
IV&V - System analysis and confirmation
Technical Writer - SOW,SSP,CONOPS,HLD,.
Entry-level developer (Java, HTTP, CSS, Ruby)
01/2015 to Current
ManagerCharter Communications － Greenwood Village, CO
Network Engineering (10 Direct Reports, 28 Indirect reports) Feb.
Core Engineering and NOC Tier 4 Manager for the Central Pacific and North East Regions.
Manage projects, tasks, trouble tickets and outages through daily changes in priorities, resources and budgets Review Method of Procedures (MOP) for engineering accuracy, and proper mechanics of technical writing Generate and review regional Capital Purchase Requests (CPRs) from $350 to $2M for HW and SW augments Designed scalable business rhythms which align with corporate objectives and improved customer experiences Coached and mentored peer managers, presented to executive VPs and standardized metrics and reporting Trained engineers and peer directorates on business processes and systems to include JIRA and Sharepoint.
09/2013 to 02/2015
Project Engineer, StaffFlexed per mission Lockheed Martin, IS&GS － Boulder, CO
Primary role: DR (Deficiency Report) support lead for the SBIRS Hardware Engineering group Performed resource management, project prioritization, metrics generation, analysis, and reviews daily Developed burn-down metrics, EVM graphics and macros using Microsoft Excel and Clear Quest Responsible for the management of over 500 Hardware related DR's (Tickets) closure in 4.5 months Designed, implemented and administered SharePoint sites, workflows, pages, lists and libraries Briefed the ISA community on Management Methodologies, to include Agile, Lean, Six Sigma and ITIL.
How to align business structure and flows with methodologies conducive to improved resource performance and deliverable quality.
Secondary role: (Cisco and Juniper) Network Engineer of enterprise routers, switches and firewalls.
01/2012 to 09/2013
Lead Project ManagerAdvanced Systems Engineering Corporation ASEC － Reston, VA
Served the Intelligence Community as a project manager, and resource and facility planning specialist.
Managed market surveys, proof of concept testing and reports, pilot projects and staff reorganization plans.
Responsible for the cost/benefit/risk analysis, systems testing and phased implementations of: Wireless Intrusion Detection and Protection (WIDS/WIPS) tools; Hard token technologies (2nd and 3rd Factor Authentication); Rogue device detection (Cisco ISE); and online behavioral analysis tools.
08/2011 to 01/2012
Deputy DirectorVerizon Federal Network Systems FNS － Reston, VA
24 Direct Reports/154 Indirect Reports Initiated the turn-around of an over-staffed, process intensive, micro-managed business structure.
Provided immediate cost-savings to the customer per implementation of a Project based teams which incorporated agile service management, Just In Time and other lean principles.
Created efficiencies via process reviews, analysis of value stream data, the incorporation of performance metrics, and the standardization of documentation/deliverables.
Promoted to installation manager after only 2 months as a lead project manager.
Oversight of 62 Network, Facility and A/V Engineers, in support of 44,000 enterprise users world-wide.
06/2009 to 08/2011
Task Manager and Lead Network EngineerGeneral Dynamics Information Technology GDIT － Herndon, VA
Led and managed 32 FTE spanning 3 international operations task orders, and numerous deployments.
As lead engineer designed and deployed a point-to-point (PPPoE) and dynamic (DMVPN), internet transport (Cellular, DSL and Land line, Radio, SatCom) secure voice, video and data communications tool for the IC.
Responsible for systems and personnel materials and travel budgets in excess of 114M per annum Increased build and deployment quality, evm metrics, cost-savings and increased award fee scores by standardizing and streamlining system staging activities, asset management, pre and post deployment reviews, and skills matrix management via Primavera implementation.
Implemented site and system knowledge sharing standards per internal personnel certification requirements.
Deployed to 13 countries and conducted various briefings, surveys, installations, training and operations.
05/2005 to 01/2009
Principle EngineerKeane, Inc － Quantico, VA
Supported the FBI Technical Response Unit (TRU) and Hostage Rescue Team (HRT) as the solo contracted network engineer supporting mission.
Efficiently teamed with staff engineers and managers to design and deploy numerous systems, including a Land Earth Station, customized response vehicles, and small tactical robots which are still used globally.
Performed numerous tasks involving the routing and switching of data, voice and video; In particular, Cisco 2811, 1811, 4500, 6505, Unity Call Manager, WAN accelerators, encryptors, satellite (iDirect/SCPC) communications, and various tactical rapid response communications tools (Swiftlink, BGAN, Microwave.
10/2003 to 05/2005
Senior Systems Technologist IIRaytheon Technical Services Corporation － Washington, DC Pocatello, ID
Maintained the uptime of 72 Solaris IDS sensors, 6 Solaris IDS managers, and 9 AV managers.
Shortly after beginning the NOC was downsized and resulted in the transition to a new contract.
As a lead on the Pegasus project, deployed Cisco Routers, Switches, encryptors, Windows 2000 servers and workstations, HP printers and fiber medium (Including SC and ST termination) to Bangkok, Tokyo, and Hong Kong.
09/1998 to 10/2003
Network Engineer, Trainer and IV&V EngineerContracting Lockheed Martin, Lion Systems Stanley Associates － Fairfax, VA
Supporting multiple clients on short-term contracts, performed switched network HW updates, server, RAID, Backup, and Passport/Visa hardware staging and integration to CONUS and OCONUS locations.
Entities of support included the National Guard, State Department, DoD entities, DoJ and U.S.
Provided other services, including IV&V, training, technical support and procedural documentation creation..
Lean Six Sigma Green and Black Belt Certificate (5/600 Level coursework)Purdue University － West Lafayette, IN
B.S: Business AdministrationBusiness Administration
Dec. 19, 2014
Control Account Manager, CAM Certified Lockheed MartinStrayer University － Woodbridge, VA
Control Account Management (CAM) 101 Lockheed Martin - Dec. 12, 2014
Lean Six Sigma Black Belt Purdue University - Jun.Stanford University
HTML, CSS, jQuery CodeacademyRuby Codeacademy - Nov
DEFCON 20 Las Vegas, NV - Jul., 2012
Lean Six Sigma Green Belt Purdue University - Jun., 2012
Frontline Supervisors Course Fairfax, VA - Mar.Glock 9mm, Shotgun and M4, Gov't (Re)Qualification Virginia - Sept. 2009/2011
Juniper JUNOS - HW Familiarization and SW Intro Customer Site
HP OpenView 7.5x - NNManager and Unix HP Virtual Class and Certification
PMTI - PMP Exam Training Alexandria, VA - Jun.
BFACorcoran School of Art and Design － Washington DC
Marconi ATM Network Training Fairfax, VA - Dec., 2001 CCNA (Cisco Certified Network Associate) 2000 MCP (Microsoft Certified Professional) 1999 Cisco Network Academy Woodbridge,VA - 1999 French - Spoken Language Beginner/Intermediate Spanish - Written and Spoken Language Intermediate Chinese (Cantonese) - Spoken Language Beginner
TS with Poly (01/26/2009; SCI expired)
Contracting Lockheed Martin, Lion Systems Stanley Associates
Ruby Codeacademy - Nov
Corcoran School of Art and Design
Job Titles Held:
Project Engineer, Staff
Lead Project Manager
Task Manager and Lead Network Engineer
Senior Systems Technologist II
Network Engineer, Trainer and IV&V Engineer
Lean Six Sigma Green and Black Belt Certificate (5/600 Level coursework) B.S : Business Administration Control Account Manager, CAM Certified Lockheed Martin Control Account Management (CAM) 101 Lockheed Martin - Dec. 12, 2014
DEFCON 20 Las Vegas, NV - Jul., 2012
Lean Six Sigma Green Belt Purdue University - Jun., 2012
Frontline Supervisors Course Fairfax, VA - Mar. HP OpenView 7.5x - NNManager and Unix HP Virtual Class and Certification PMTI - PMP Exam Training Alexandria, VA - Jun. BFA Marconi ATM Network Training Fairfax, VA - Dec., 2001 CCNA (Cisco Certified Network Associate) 2000 MCP (Microsoft Certified Professional) 1999 Cisco Network Academy Woodbridge,VA - 1999 French - Spoken Language Beginner/Intermediate Spanish - Written and Spoken Language Intermediate Chinese (Cantonese) - Spoken Language Beginner
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