Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hardworking and motivated professional with over 30 year record of success in the human services field looking to move my passion for social work to teaching. As a Manager in child welfare I have interfaced and collaborated with the University on many levels. I have a fierce desire to strengthen and enhance the social work field and increase the capacity of it's workforce.

  • Provide reflective supervision to 7 CPS supervisors
  • Staffing and recruiting talent
  • Report writing & presentation methods
  • Trained in various facilitation methods including ToP and Appreciative Inquiry
  • Organizational improvement & change management
  • Strong communicator & public speaker
  • Employee engagement
  • Practice and program development
  • Conflict resolution
  • Critical Incident Response trained
  • Budgeting and financial management
  • Data analytics
  • Contract development
Manager Children Youth and Families, 09/2008 - Current
Johns Hopkins University Baltimore, MD,

Manage a child protection division consisting of 7 supervisors and 54 staff that receives more than 4,000 reports of abuse and neglect annually. Accountable for developing processes that conform to Wisconsin Standards while targeting quality improvements to build engagement with families and the community.

  • Utilize workload management data to determine capacity of the workforce and make decisions about development of positions
  • Analyzed program and financial data providing a detailed annual budget of six million dollars
  • Manage the workforce by hiring, training and utilizing performance based evaluations to promote staff. Developed a retention workgroup to improve retention rates.
  • Responsible for procuring contracts from agencies to maximize the service array for children and families.
  • Developed innovative practices over the last decade including Family Find, Organizational Effectiveness, critical incident response, relative support group, & trauma workshops for caregivers.
  • Work with community partners such as United Way, Community Foundation and University to explore the social determinants effecting the health and safety of children and families
  • Applied for and received a technical assistance grant from the MacArthur Foundation & Robert F. Kennedy Children's Action Corp out of Boston MA to divert youth with child maltreatment history from formal involvement in the juvenile justice system.
Adjunct Instructor, 09/2013 - 01/2014
Bass Pro Shops Lehi, UT,

Taught one semester for the Collaborative MSW Program SW 728 "Advanced Social Welfare Policy Analysis" in Fall of 2013.

Trainer, 06/2002 - 09/2008
Fiesta Mart Conroe, TX,

Taught "Separation, Placement & Reunification", a three day foundation course for child welfare staff in addition to other coursework requested by the Partnership.

Supervisor , 05/2004 - 08/2008
Invo Healthcare Associates Inc Norco, CA,

Supervised a team of 28 social workers and two paraprofessionals performing all of the duties of a child protective organization. Dealt with all supervisor decisions while on-boarding a new manager.

  • Recruited, hired and trained all new incoming staff
  • Provided one on one supervision to staff
  • Worked with the legal system to improve outcomes for children
Social Worker, 09/1988 - 05/2004
Brown County Department Of Human Services City, STATE,

Worked as a social worker providing on-going child protective services in a large size county for 16 years. Performed all aspects of the job from Intake to Termination of Parental Rights.

Education and Training
Master of Social Work: Management And Child Welfare , Expected in 05/2011
University of Wisconsin Green Bay - ,
Bachelor Degree of Social Work: Child Welfare And Human Development, Expected in 05/1988
University of Wisconsin Green Bay - Green Bay, WI
: Marriage And Family Therapy, Expected in
University of Wisconsin Stout - Stout Wisconsin,

Between 1990 and 1993 took three graduate level courses on "Systems of Marriage and Family Therapy". Instructors: Jeffrey Stumbras and Linda Schwallie. Received A's in all three courses.

Activities and Honors
  • Member of the RFK National Resource Center on Dual Status Youth since 2012. Was named co-chair of the 1st annual National Symposium on Dual Status Youth in Boston MA
  • Named Co-Chair of the 2019 Child Welfare and the Courts Conference
  • Co-Presented a day long conference at the Child Welfare League of America National Conference on Child Abuse and Neglect in Washington D.C. 2018
  • Co-presented at the National Citizen Review Panel in Anchorage Alaska 2017
  • Served on the United Way Strengthening Families Impact Council for one year as an expert on Child Abuse and Neglect
  • Member of the American Public Human Services Association

Certified Social Worker in the State of Wisconsin since 1993.

Additional Information

References provided upon request

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School Attended

  • University of Wisconsin Green Bay
  • University of Wisconsin Green Bay
  • University of Wisconsin Stout

Job Titles Held:

  • Manager Children Youth and Families
  • Adjunct Instructor
  • Trainer
  • Supervisor
  • Social Worker


  • Master of Social Work
  • Bachelor Degree of Social Work

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