Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Managed all Automated mechanized and/or manual processing and distribution operations on a assigned shift at a very large sized mail processing center.
Managed a large size group of mail processing employees through a group of subordinate Supervisors.
Determined staffing and equipment needs for the shift, determined priorities; scheduled work assignments; assessed the need for overtime.
Monitored operational performance throughout the shift; made adjustment between operations to accommodate workload fluctuations and optimized mail flow; Corrected inefficient procedure and resolved operational problems.
Worked with other managers to coordinate mail processing and maintenance activities.
Met with customers and major mailers to coordinate schedules of mail shipments and problem resolutions.
Ensure that any mail effected by service interruptions or flight cancellations received the most expeditious dispatch.
Managed the on the job training program for mail processing employees.
Monitored mail processing operations for hazards to employees; ensured compliance with established safety policies and procedures.
Provided input for the facility's operation budget.
Met with union representatives to resolve disagreements.
Supervisor several operations within a medium to large sized mail processing facility.
Created agendas and communication materials for team meetings.
Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Managed employee's attendance and performance utilizing USPS attendance control system software. Assisted employee in making necessary adjustments for performance improvement.
Monitored and manged employee work hours through the time and attendance automated system ensuring all time and attendance was accurate and overtime was authorized.
Provided weekly service talks to employees to informed them of performance standards, expectations and service scores.
Undergrad start / not completed - 1988
Undergrad degree start/ not completed - 1991
Undergrad degree start/not completed - 1994
Companies Worked For:
Job Titles Held: