manager devops sre resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

  • Staff Management
  • Coaching and mentoring
  • Project Management
  • Budgeting
  • Bash
  • Perl
  • Python
  • Groovy
  • Powershell
  • C#
  • Git
  • TFS
  • Jenkins
  • SQL Server
  • PostgreSQL
  • MySQL
  • Oracle
  • ElasticSearch
  • Redis
  • Kafka
  • RabbitMQ
  • Exchange Server
  • Terminal Server
  • Active Directory
  • Group Policy
  • IIS
  • Apache
  • Tomcat
  • Nginx
  • NodeJS
  • Windows
  • Linux
  • VMware
  • Kubernetes
  • DataDog
  • Zabbix
  • Sumologic
  • PagerDuty
  • Gremlin
  • AWS
  • Azure
  • F5 BigIp
  • Cisco Pix
  • NetApp
Work History
Manager, DevOps & SRE, 05/2020 to Current
Chenega CorporationRobins Air Force Base, GA,
  • Lead an operations team consisting of engineers from 4 continents providing 24x7x365 infrastructure engineering, product deployments, and incident response and resolution for 20+ different products
  • Built a Site Reliability Engineering group providing enhanced observability, developer enablement, resiliency automation, and incident analysis with Development backlog follow through
  • Created an embedded DevOps culture, aligning engineers to Development teams and fostering closer working relationships
  • Managed Cloud budgeting, Cloud cost reduction efforts
  • Integrated DataDog Synthetic testing to PagerDuty in order to provide automated product status notifications via
  • Assisted in piloting the Chaos Engineering program within Thomson Reuters
  • Conducted seasonal capacity reviews with Development and Product leadership
  • Participated in SOC/PCI compliance Audits
  • Oversaw the detection and remediation of infrastructure related security vulnerabilities
  • Guided a team focused on deploying containers to Kubernetes as part of a hybrid deployment model
Lead Development Operations Engineer, 04/2017 to 05/2020
Thomson ReutersCity, STATE,
  • Architected a production-ready AWS account utilizing AWS best practices
  • Collaborated on the creation of “infrastructure as code” using Cloud Formation and Python to create all the necessary infrastructure for our product in 7 different AWS regions
  • Designed and implemented a build pipeline to bake application AMIs (Apache, Tomcat, standalone Java and IIS) and deliver them as immutable instances in AWS
  • Deployed DataDog APM as part of the application deployment pipeline to provide automatic instrumentation of application performance
  • Devised monitoring techniques that allowed for centralized alerting for 7K cloud assets, and 1k datacenter assets using DataDog and PagerDuty
  • Delivered easier log access by centralizing application, system, and security logging using ELK
  • Guided Thomson Reuters Disaster Recovery Efforts, successfully executed cross region testing
  • Established and supported automated Continuous Integration builds for our development teams
  • Acted as a point of escalation for Production incidents, helping to drive down MTTR
  • Onboarded and guided statement of work engineers
  • Planned/Executed Cloud migration projects for the 3 largest Tax related products
Senior Development Operations Engineer, 10/2012 to 04/2017
Thomson ReutersCity, STATE,
  • Implemented parts of the Netflix OOS stack in order to provide micro-service registration and routing
  • Created automated deployments for infrastructure instances such as RabbitMQ, LogStash and Bind
  • Contributed on several large Data Center consolidation projects; assisting to replicate/cutover file storage/Microsoft SQL data
  • Responsible for setup/configuration of hosted Exchange 2010 product and the migration of 8000 user mailboxes from Exchange 2003
  • Setup and configured inbound/outbound Barracuda Spam appliances to provide email security for 2 different hosted mail products
  • Maintained/upgraded/administered a large farm of Microsoft SQL Servers containing thousands of customer product databases
  • Tracked and trended enterprise storage for 2 large document storage products
Systems Analyst/Programmer, 07/1998 to 10/2012
McNaughton & Gunn, IncCity, STATE,
  • Installed and configured a VMware cluster utilizing a shared iSCSI SAN, migrated of the in-house Windows and Linux servers to the cluster
  • Authored applications to streamline the job entry process / worked with a team to reengineer the Sales Service department workflow and implement new job entry process
  • Evaluated, selected, and implemented new ERP system, migrated data from multiple existing software solutions
  • Created and administered Windows Active Directory with multiple Group Policy configurations
  • Designed and programmed custom desktop applications built-in Visual Basic/C#
  • Revamped in-house job estimation application to use common sub-routines and SQL stored procedures resulting in much greater application performance
  • Responsible for corporate LAN/WAN/Telephone systems
  • Coordinated I.T
  • Vendors and worked in parallel to provide necessary intersystem connectivity
Bachelor of Business Administration: Computer Information Systems, Expected in
Eastern Michigan University - Ypsilanti, Michigan
  • Named as a member of the Thomson Reuters Tax & Accounting Guild for the subject of Systems/Application Monitoring
  • Recognized for the 2016 Annual Thomson Reuters Enterprise Technology and Operations Spotlight Innovation Award for the delivery of our next generation microservice-based product hosted on AWS
  • Obtained AAA Silver Security Certification
  • Participated in the implementation of ISO 9001:2000; functioned as an internal ISO auditor

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Resume Overview

School Attended

  • Eastern Michigan University

Job Titles Held:

  • Manager, DevOps & SRE
  • Lead Development Operations Engineer
  • Senior Development Operations Engineer
  • Systems Analyst/Programmer


  • Bachelor of Business Administration

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