Results-oriented Program Manager dedicated to aligning agency targets and objectives with client service outcomes. successful in developing, implementing and managing youth education and support programs. Face-to-face client service, fundraising and grant writing expertise. Strong yet flexible leadership style that is adaptable to the changing demands of social services agencies.
Adept at conflict resolution
Social skills teacher
Personality Assessment Inventory (PAI)
Case management proficiency
Public speaking ability
Skilled in intake interviewing
Daily living activities educator
Expertise in crisis intervention techniques
Intakes and assessments
Disadvantaged youth programs
Effective team leader
Experience with foster care youth
Strong interpersonal skills
Project planning and development
Budgeting and forecasting
Project development and life cycle
Superb time management skills
Calm under pressure
Group facilitation, presentation, and organizational skills
07/2011 to Current
ManagerCompany Name – City, State
Promoted from Team Leader to Assistant Manager within 6 months.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Completes store operational requirements by scheduling and assigning employees; following up on work results.
Managed staff of 6 sales associates, 2 team leaders and 3assistant managers.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Examined merchandise to verify that it was correctly priced and displayed.
Achieves financial objectives by preparing a budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Planned budgets and authorized payments and merchandise returns
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Reported to the district manager regarding all store and staff issues.
Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics.
Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Increased sales volume by 17% in less than 1 years.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
04/2011 to Current
Executive DirectorCompany Name – City, State
Developed organization targeting disadvantaged youth in Liberia, Cote D'Ivoire, and Sierra Leone to encourage literacy, education, and employment
Authored business plan Recruited Board of Directors Completed process for 501C3 status and incorporation
Determined site and participants for pilot project
Developed and executed marketing plan including website and networking events
Successfully raised monies to fund education for 20 orphaned West African youth.
Developed business plan and raised 21 thousands in first round of funding.
Initiated program that standardized volunteer training and led to increase in fundraiser by 12%.
Prospect ResearcherCompany Name – City, State
Researched major gift and prospective donors (individuals, corporations and foundations).
Organized and evaluated data into comprehensive reports.
Generated database of new prospects and updated current donor files thereby increasing donor base of organization.
Youth Counselor/VolunteerCompany Name – City, State
Collaborated with parents and clinical staff to develop plan for mentoring socially challenged adolescents during week-long Wilderness Challenge Outreach Program.
Organized and implemented team building activities.
Investigated suspected cases of child abuse, neglect and exploitation.
Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
05/2007 to 08/2009
Customer Service RepresentativeCompany Name – City, State
Accurately and efficiently processed customer transactions.
Identified sales opportunities to meet customer needs.
Provided customer service including handling customer questions and concerns.
Stayed current on product knowledge.
Answered product questions with up-to-date knowledge of sales and store promotions.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Communicated with vendors regarding back order availability, future inventory and special orders.
Bachelor of Arts: Psychology Spelman College - City, State
Coursework in Childhood and Adolescent Psychology
Neurological Disorders CEU
Attended seminar on Eating Disorders
Social Work, Psychology and Sociology coursework
Member of [Club Name] Club
Human Services coursework
Play Therapy coursework
Motivational Enhancement Therapy coursework
Coursework in Psychology of Human Behavior
Coursework in Planning Research Methods
Emphasis in Practical Psychology
Management and Communications coursework
Coursework in Data and Statistical Analysis
Coursework in Data and Statistical Analysis
Coursework in Laboratory Equipment Calibration
Founder and director of Breaking of West African Youth Association Corporation specializing in the empowerment West African At-rish African youths.
Placed 2 at the Regional Mid-west soccer tournament
Ranked nationally in the NCAA devision conference in soccer
Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 40%.
Fiscal Management -
Managed all financial activities for program operations.
Organized and led WAYA summer soccer tournament, which provided founds to support 20 underprivileged student tuition
business plan, excellent customer service, customer service, Database, English, French, image, inventory, Languages, team building, managing, marketing plan, mentoring, merchandising, Microsoft Access, Microsoft Office, Modeling, networking, personnel, policies, sales, SPSS, Statistical Analysis, unique, website
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Job Titles Held:
Customer Service Representative
Bachelor of Arts : Psychology
Create a job alert for [job role title] at [location].