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Manager Resume Example

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MANAGER
Professional Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Accomplishments
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Skills
  • Sales and Marketing
  • Creative merchandising
  • Team leadership and coaching
  • Lead generation
Work History
09/2020 to 03/2021ManagerCompany Name | City, State
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Recorded inventory sales into organization's weekly income report.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Facilitated month-end journal entries, account reconciliation and invoicing using vision pro pos system.
01/2019 to 08/2020Outside Sales RepresentativeCompany Name | City, State
  • Developed new business relationships and maintained existing through regular communications and effective account management.
  • Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
06/2015 to 11/2019Insurance Verification SpecialistCompany Name | City, State
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information
  • Checked documentation for appropriate coding, catching errors and making revisions
  • Managed physician calendar, including scheduling patient appointments and procedures
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency
  • Worked with 3 doctors to prepare correct equipment and supplies for over 50 to 75 daily routine/medical appointments
Education
06/2001High School DiplomaSt. Lucie West Centennial High School, City, State
Additional Information

Dedicated, responsible and timely employee looking to join a great team to learn and grow with. Easily conquer any task asked and confident to ask questions if necessary. Exceptional team player with a positive attitude.

Certifications
  • Licensed 2-15 Life, Health & Annuities 2019
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Resume Overview

School Attended

  • St. Lucie West Centennial High School

Job Titles Held:

  • Manager
  • Outside Sales Representative
  • Insurance Verification Specialist

Degrees

  • 06/2001 High School Diploma

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