manager customer success west coast resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Regulatory requirements
Records management
Schedule management
Patient safety
Personnel management
Health information systems
Employee retention strategies
Patient relations
Staff supervision
MS Office
Process improvement
Team building
Invoice generation
Organization
Problem resolution
First Aid/CPR
Team management
Contract negotiation expertise
Cost management
Consultative and relationship selling
Market and competitive analysis
Account development
Business Planning
Proficient in Epic
Compelling leadership skills
Service-driven sales
Profit and revenue-generating strategies
Rapport and relationship building
Brand-building strategies
Multidisciplinary team leadership
Social media savvy
Multi-unit operations management
Contract review and recommendations
Policies and procedures implementation
Incidents management
Staff training and development
Sales presentations
Client relationships
Invoice processing
Microsoft Office Suite expert
Revenue generation
Business and Operations Management
Experience
11/2020 to CurrentManager, Customer Success- West CoastBank Of America Corporation | Chappaqua, NY,
Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Drove customer escalations to resolution by engaging directly with clients.
Boosted customer satisfaction by working with rev cycle, marketing, IT and market leadership teams to address and resolve concerns.
Scheduled appointments to meet customer needs and resolve key concerns.
Directed eight enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.
Negotiated short- and long-term contracts with sales managers and both new and existing clients.
Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
Established relationships with clients by anticipating needs and requirements and identifying best offerings to promote positive outcomes.
Aligned with teams in other departments to create offering meeting needs of lucrative clients.
Developed and implemented targeted client development strategies to maximize individual account results.
Recruited and trained DTE clinical and administrative employees and provided evaluations with feedback to cultivate highly talented team.
01/2018 to 11/2020NW Operations SupervisorDuck Creek Technologies, Inc. | Columbia, SC,
Trained, mentored and motivated employees to maximize team productivity.
Developed and oversaw strategies for improving operational efficiency and accuracy.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Cultivated and strengthened relationships with clients and expanded offerings based on market need.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Attended conferences to network and expand occupational medicine offerings
Collaborated with finance and CBO to organize DTE service line
Collaborated with market leadership to forecast optimal strategy based on sales and product profitability.
Developed business to business service line, with forecasted 13 million in revenue
Developed occupational medicine business line
Rapidly expanded telemedicine business line in NW market to meet pandemic needs
Assisted and supported California market leadership with roll out of telemedicine service line.
08/2009 to 07/2017Senior Fraud AnalystUS Bancorp | City, STATE,
Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Participated in group discussions with team members to develop new ways to combat fraud.
Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
Identified fraud patterns and anomalies through analysis of large quantities of data.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed site evaluations, customer surveys and team audits.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
11/2004 to 02/2008Customer Service ManagerWalmart | City, STATE,
Developed open and professional relationships with team members, enabling better, more effective customer service.
Trained new employees on company policies, procedures and customer service standards.
Planned and prepared workflow schedules, delegating tasks for 140-member team.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goals.
Supervised customer service and cashiers
Ordered all supplies and merchandise for three department
Adhered to company standards when merchandising displays and running promotions.
Upsold and down-sold products and services to meet specific customer needs.
Established and updated schedules to maximize coverage and delegated assignments to manage challenging objectives.
Conducted market research to assist Store Manager in assortment and category planning.
Education and Training
Expected in to to | Business ManagementPortland Community College, Portland, ORGPA:
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