Manager Customer Experience Marketing It resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products. Manage and motivate [Type] professionals to achieve and surpass company targets. Equips employees to meet goals by building collaborative and skill-based culture. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Diligent Customer Experience professional successful at satisfying all types of customers with creative and knowledgeable solutions. Lead team of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Strategic [Job Title] with [Number] years of experience leading and overseeing [Type] and [Type] business activities. Strong history of devising precise and targeted business operations plans, managing [Type] areas, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and [Type] initiatives while leading quick and efficient attainment of objectives. Determined and responsible [Job Title] with more than [Number] years of success boosting efficiency and streamlining procedures for [Type] groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Talented Supervisor with excellent issue and conflict resolution skills, bringing more than [Number] years of experience driving team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Contract Management
  • Data collection and analysis
  • Strategic planning
  • Consulting
  • Verbal and written communication
  • Financial management
  • Budgeting
  • Business Administration
  • Sales and marketing
  • Negotiation
  • Business planning
  • Project management
  • Business analysis
  • Business development
  • Operations management
  • Staff management
Work History
Manager, Customer Experience & Marketing IT, 12/2018 to Current
Cisco Systems, Inc.City, STATE,
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Performed [Timeframe] reviews assessing each employee's performance and developed improvement plans.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Recruited and developed [Number] employees for [Type] department.
Product Manager, Customer Data & Analytics, 05/2015 to 12/2018
CiscoCity, STATE,
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
  • Directed planning, budgeting, vendor selection and quality assurance efforts.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Managed [Industry] product development cycle, including prototyping designs and coordinating mass production.
  • Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
  • Consulted with product development teams to enhance products based on customer data.
  • Liaised with clients to develop deep understanding of business needs and current market landscape.
Project Manager, Cisco on Cisco, 05/2013 to 05/2015
CiscoCity, STATE,
  • Detailed improvements to restoration plans by creating detailed budgets, schedules and costing estimates for clients.
  • Developed long-term business strategy by using customer feedback to identify necessary process improvements.
  • Took active role in company growth by consistently providing quality customer service to promote growth and retention.
  • Sourced additional resources and staff to meet timeline demands.
  • Created full-fledged implementation plans, accounting for ROI, cost-benefit and other analyses.
  • Held to pre-determined schedules and worked with subcontractors to cut costs and complete projects on time and under budget.
  • Increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs.
IT Analyst, Cisco on Cisco, 08/2010 to 05/2013
CiscoCity, STATE,
  • Evaluated and adopted new technologies to address changing industry needs.
  • Investigated and addressed [Type] system issues to enhance usability and improve functionality.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Improved [Type] system by adding new features and infrastructure, enhancing [Result].
  • Oversaw installation of software programs and hardware systems to meet [Type] requirements.
  • Delivered in-depth training to users for [Software], imparting knowledge of best practices for protecting data and minimizing errors.
  • Boosted information sharing by enhancing interfaces between computer systems.
  • Participated in internal audits regarding quality management system.
  • Planned and conceived computer systems using information engineering, data modeling and structured analysis.
Bachelor of Science: Business Administration, Expected in 05/2010
North Carolina State University - Raleigh, NC,
: Business Administration, Expected in
Royal Melbourne Institute of Technology - Melbourne, Australia,

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Resume Overview

School Attended

  • North Carolina State University
  • Royal Melbourne Institute of Technology

Job Titles Held:

  • Manager, Customer Experience & Marketing IT
  • Product Manager, Customer Data & Analytics
  • Project Manager, Cisco on Cisco
  • IT Analyst, Cisco on Cisco


  • Bachelor of Science
  • Some College (No Degree)

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